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Ckn7686's profile

New Member


1 Message

Sunday, September 4th, 2022 12:16 AM

Applying for new internet services

I have applied to get the home internet but it’s stating that I owe $805 for direct tv from 2017. I never had direct tv in 2017. The last time I had direct tv was in 2012 and that bill was paid in full before I moved.

Community Support


232.9K Messages

2 years ago

We'd be happy to give you the necessary information to help with your billing concerns, @Ckn7686.


We recommend that you contact the customer service department for Internet, phone, and TV at 800.288.2020.


If you would like to report an unauthorized AT&T account, or an account change you can contact us at 888.471.4576.


Please reach back out if you need any additional assistance.


Thank you for choosing AT&T Community Forums.


Latoya, AT&T Community Specialist

ACE - Expert


32.5K Messages

2 years ago

As that is for an unauthoirzed DirecTV account, they have their own form as well. www.directv.com/notmyaccount

You will need to use either AT&T's Global Fraud contact or the specific DirecTV one. This is a public forum of other customers so we can only provide guidance. The official help team can only direct you to reporting the fraud/identity theft as well as that must go through a specialized department.

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