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Ckn7686's profile

New Member

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1 Message

Sun, Sep 4, 2022 12:16 AM

Applying for new internet services

I have applied to get the home internet but it’s stating that I owe $805 for direct tv from 2017. I never had direct tv in 2017. The last time I had direct tv was in 2012 and that bill was paid in full before I moved.

ATTHelp

Community Support

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203.8K Messages

3 months ago

We'd be happy to give you the necessary information to help with your billing concerns, @Ckn7686.

 

We recommend that you contact the customer service department for Internet, phone, and TV at 800.288.2020.

 

If you would like to report an unauthorized AT&T account, or an account change you can contact us at 888.471.4576.

 

Please reach back out if you need any additional assistance.

 

Thank you for choosing AT&T Community Forums.

 

Latoya, AT&T Community Specialist

Juniper

ACE - Expert

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30.5K Messages

3 months ago

As that is for an unauthoirzed DirecTV account, they have their own form as well. www.directv.com/notmyaccount

You will need to use either AT&T's Global Fraud contact or the specific DirecTV one. This is a public forum of other customers so we can only provide guidance. The official help team can only direct you to reporting the fraud/identity theft as well as that must go through a specialized department.

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