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mherman13's profile

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1 Message

Mon, Sep 12, 2022 5:20 PM

Accidentally called phone number for 3rd party or scam ATT internet setup

I really messed this one up. I called 866-928-5126 which is a number that came up on google when I searched to transfer my internet to my new address. The call should have made me suspicious but I have worked in a call center before and at times had to verify customer accounts if it wasn't pulling up. Anyway, I was such an (Edited per community guidelines) and gave out my social, my AUTO payment term length, and some basic att info. At this point I knew something was wrong but apparently an appointment was scheduled at my new address for delivery. I contacted ACTUAL Att and have a real appointment set up now for a different day and thery have no record of my interaction with the fake att. I don't know how to proceed besides changing my passwords and pins. I was a fool,  but need help now. Thanks.

ATTHelp

Community Support

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204.1K Messages

3 months ago

Hey @mherman13, let's work on this together. 

 

We suggest changing your password. It's going to be the best first step in securing your account.

  1. Go to your myAT&T Profile.
  2. Scroll to Sign-in info.
  3. Select Edit next to Password.
  4. Enter and save your password info.

The next thing you can do isupdate your security questions and answers. It's just going an extra length in securing your information. 

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Please let us know if you need anything else. 

 

Tyler, AT&T Community Specialist

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