
3 Messages
A few questions regarding switching from Cable/spectrum to ATT Fiber 2gbps
I am currently contemplating upgrading my home network to leverage AT&T’s 2 Gbps residential fiber service. Being a network technician with a setup that accommodates public-facing servers through Unifi hardware, I am eager to ensure the service can fully cater to my needs.
I have outlined a series of questions below, and I would greatly appreciate any insights or experiences you may have regarding these:
Gateway/Modem
- Can I opt to use my own modem instead of the mandated AT&T gateway to retain full control over my hardware setup?
- In case I end up using the AT&T gateway, can its WiFi be completely disabled through the local admin page?
- Could someone share the technical specifications of the AT&T-provided gateway/modem?
- Does it support the latest WiFi standards such as WiFi 6 or WiFi 6E?
Network Configuration and Performance
- Is it possible to secure a static public IP address? Also, how often does the public IP address change?
- What are the expected latency and jitter values for the 2 Gbps connection?
- Are there any restrictions on port usage? Can I open ports as required for my services?
- Does AT&T employ any traffic shaping or management protocols that could affect the performance of home labs or servers?
Service Details
- Are there any stipulations restricting the running of public-facing services from a home network?
- Does AT&T offer an SLA to guarantee uptime and performance metrics? (thanks spectrum)
- Is there a discount available if I decline the AT&T-provided router/modem?
Installation
- What does the installation process entail for the 2 Gbps fiber service?
- Is self-installation an option, allowing for network configuration to personal specifications?
- Upon further investigation, likely not as I don't have their ONT on prem.
- Upon further investigation, likely not as I don't have their ONT on prem.
Compatibility with Unifi UDR
- Are there known compatibility issues with Unifi UDR routers?
- Can the Unifi UDR router be connected directly to the AT&T Optical Network Terminal (ONT) without the AT&T gateway?
- What kind of handoff is used for the fiber service, and can it be connected directly to a Unifi UDR router?
Support
- Does AT&T offer a dedicated support channel for users with complex home network setups?
Thank you for taking the time to assist, best regards.
JefferMC
ACE - Expert
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33.5K Messages
3 months ago
Gateway/Modem
Network Configuration and Performance
Service Details
Installation
Compatibility with Unifi UDR
Support
As you've asked about Residential/Consumer Fiber service, those are the answers above. There is a small business fiber offering that is pretty much the same, only you get a different phone number to call and pay more for. AT&T will run dedicated business fiber (with SLAs, support, equipment and port flexibility, etc. at a greatly increased cost) pretty much anywhere they would run residential fiber to.
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DaveinCharlotte
New Member
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27 Messages
2 months ago
"They will run the fiber from the ingress point to a wall plate near where your Gateway will be installed. (Fishing through walls is not normally something the installer does.)"
All of the pictures I've seen of Fiber Jacks (and ONT Service boxes as well) shows the device mounted on drywall with no sign at all of the incoming fiber cable, just the cable-to-gateway coming out. So the incoming fiber cable must be coming in from behind, through the wall. How is this possible without fishing? Do most installations have the fiber cable running along the wall to the jack, despite what the pictures show?
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browndk26
ACE - Professor
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5.6K Messages
2 months ago
Drill through an outside wall and mount the wall jack on the wall opposite the drilled hole. If a brick home, drill through the mortar between the bricks.
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skeeterintexas
ACE - Expert
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26.8K Messages
2 months ago
☝🏻☝🏻☝🏻. Can confirm
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DaveinCharlotte
New Member
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27 Messages
2 months ago
OK. So essentially, the fiber jack location is restricted to being on the outside wall of the room.
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browndk26
ACE - Professor
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5.6K Messages
2 months ago
No. It’s up to the tech to decide. Make it easy for the tech and they can put it somewhere else. Such as run conduit to a networking closet. Techs are on a time standard so they want to get the job done quickly without getting dinged for taking too long. a new install is probably allotted 3-4 hours.
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DaveinCharlotte
New Member
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27 Messages
2 months ago
Hopefully, a fiber jack can be installed in a networking closet without coming through a wall from behind.
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gr8sho
ACE - Professor
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4.7K Messages
2 months ago
Cable typically permits bridging a modem as you know, and which you can purchase and furnish on your own. Att does not. The best you can do is use IP passthrough, which is not a full bypass. Whether or not this is satisfactory is something for you to determine.
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DaveinCharlotte
New Member
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27 Messages
2 months ago
"Hopefully, a fiber jack can be installed in a networking closet without coming through a wall from behind."
Tech arrived today and installed internet fiber upgrade. In the wiring closet, he mounted the fiber jack on top of a white plastic adapter that allowed the fiber cable to enter from the side, not from behind the wall.
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