What started as an inquiry regarding install technician not wearing PPE has now been months of being ignored.
I had at&t fiber installed in April. I followed up with customer service (on twitter) to ask why the install technician was not wearing PPE in the home, and did not ask if I preferred this. The other individual from at&t that visited on install day to ask questions and help me get signed up online was wearing PPE. I wanted to know from at&t if this was in-line with their policy at the time, and if so, why during this pandemic wasn't the install technician required to wear PPE, and if not, why wasn't he. I think considering the circumstances anyone would deserve an answer to this. It has now been several months since my original inquiry. I've followed up through twitter DM's three times, and twice I was not replied to. I tweeted to the @ATTHelp account and was not replied to. After the initial inquiry I was told that my feedback would be forwarded and I would be contacted. None of this ever happened. At a minimum, this is garbage customer service, not to mention you may be placing customer's personal safety at needless risk.