They're not here, they're not coming
I could dump a wall of text detailing dates and names of ATT personnel I’ve dealt with over the past month. It would accomplish nothing but elevating your blood pressure. Almost everyone I have dealt with has been kind and professional. And I’ve treated almost everyone with the utmost respect.
This is the underlying problem: ATT does not have a customer advocate who will work with you to get to the bottom of the problem. Every phone call (in my case) ends with the same resolution: we’ll have someone come out tomorrow between 9 and 11. They don’t show up, and I have no way of re-engaging the ATT rep. Once you hang up the phone the machine has spit you out.
Somewhere down in the bowels there’s an explanation and a mundane solution. Some reps are very sympathetic; some reps just want to do their job. Sometimes I get to the Supervisor; once I even achieved Escalation status. The end result is the same. They’re not here, they’re not coming.