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jayrod40's profile

Contributor

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3 Messages

Monday, March 20th, 2023 7:17 PM

they dug a huge hole in front of my driveway and did not properly fill it

They have been digging fiber optic in my neighborhood, last week they made a hole across the front of my driveway to my neighbors. They came back and put a thin layer of blacktop over it, but not enough now there is a ditch for water in front of my new driveway and all the way across to my neighbor's driveway. 

Accepted Solution

Official Solution

Community Support

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232.8K Messages

1 year ago

We understand your frustration, and that's not the experience we want you to have @jayrod40

 

We'd recommend checking out the information on property claims for damages. At the bottom of the page you'll see information on our process of what you'll need to do for the damages in front of your driveway. 

 

We'll need for you to call our BWIRE group at: 

  • 800.924.9420, prompt 2.
  • Hours: 7:30 am - 6 pm ET (Monday - Friday).
  • If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414.
  • Email:  bwire@att.com.

Please reach back out if you have any further questions. Thanks for contacting the AT&T Community Forums. 

 

Robert, AT&T Community Specialist

Contributor

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3 Messages

1 year ago

The problem was resolved. Thank you

Community Support

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232.8K Messages

1 year ago

You're welcome, @jayrod40

 

Please reach back out if you ever have any future questions. Thanks for contacting the AT&T Community Forums. 

 

Robert, AT&T Community Specialist

1 Message

3 months ago

Your lucky, they dropped a line across my yard & never returned to bury it at all.. even after calling & them making several notes about it... it has been years now & noone has ever returned to follow up.. now the line has been pulled on & our internet isn't nearly what it used to be :(

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