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limuwustl's profile

New Member

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4 Messages

Thursday, May 5th, 2022 5:40 AM

Tech no show for AT&T Fiber installation

Tried to get Fiber internet installed. Technicians no show for two consecutive appointments. Poor communications between customer service and field technicians. Called customer service for one hour, spoke to 4 agents, still could not figure out why no one showed up. 

Cannot make or reschedule an appointment yourself. Says tomorrow is "too far ahead of a date". Ridiculous. Worst company ever. 

ACE - Guru

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9.9K Messages

2 years ago

Yours is a story we've seen repeated in these forums far too often in the last couple of years.  I've been giving AT&T a bit of a break because some of this is due to employee and parts shortages. 

But none of that excuses the pitiful way they handle situations like yours.  The field tech/installation dept and the phone "support" people don't have a way to communicate with each other, incredible considering that communications is their business.  That's why the people you talked to were useless (well, even more so than normal). 

I'm not sure what it will take for them to get their act together but I'm not holding my breath.

New Member

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4 Messages

2 years ago

Hi @tonydi, thank you so much for the response! Sorry to learn so many people share the same situation here.

What do you suggest? Should I just use Spectrum? 

ACE - Guru

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9.9K Messages

2 years ago

Only you can answer that.  I've had Comcast Cable and now AT&T Fiber. 

Neither of these two companies are worth a crap when it comes to support and having their act together.  But my Comcast cable was great the entire time I had it and thus I didn't have to deal with crappy support.  I just knew if something did happen I'd have to put up with a lot and possibly be down for a bit.

Switching to fiber was a no-brainer.  Massively faster and better reliability for less money.  Again, if I don't have issues then I don't have to put up with the crappy service but that isn't any different than had I stayed with Comcast.

Spectrum, from everything I've read, is just as incompetent at support as either Comcast or AT&T. 

So, to me, it comes down to looking at other values besides support.

(edited)

Community Support

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231.3K Messages

2 years ago

Let us help with taking a look to see what happened with your tech appointment limuwustl.

 

We're going to need to speak privately, so we can check to see why your technician was a no show. Please check the direct message inbox in the top right corner of the screen. We'll be sending you a message shortly.

 

In the meantime you can check the status of your tech appointment by using the Manage your install or repair appointment tool.

 

Looking forward to speaking with you.

 

Charles, AT&T Community Forums

New Member

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4 Messages

2 years ago

Update: the customer service finally get connected to the technician department. The representative said there is a technical issue with the address that causes the tech's no show but could not say what it is. We found out the previous owner has an ATT account. But there cannot be two accounts at the same address. Would this be the reason??? 

ACE - Guru

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9.9K Messages

2 years ago

Ohhhh man, yeah, that's definitely something that will tip them over You're right, only one per address. We've seen others come in here and have that situation and sometimes it seems like a Herculean task to get the previous tenant off.  Incredibly enough, I guess some people move and don't cancel service right away. 

Unfortunately it's totally out of your hands and AT&T's control.  Any possibility that you can get contact info for the people who lived there, through a real estate agent, management company, etc where you might be able to nudge them along in  the cancellation process?

New Member

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4 Messages

2 years ago

@tonydi Yes we are trying to contact them to stop the service. Once it gets cancelled, we will try an appointment again. Finger crossed. Thank you man for all the support!!

New Member

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1 Message

1 year ago

Ohhhh so I'm not the ONLY ONE THEYVE BEEN A NO SHOW NO CALL FOR 2 CONSECUTIVE APPOINTMENTS NOW. I even spent almost an HOUR AND A HALF on the phone to hear the guy say "one second" to me over 100 TIMES(yep I counted!) All to check to ensure the address, phone #, etc etc were 100% correct. Last time they 4got the apartment number. But it was in one home and we would've seen them pull up...IF THEY HAD. But THIS TIME..NO EXCUSES. ANOTHER WEEK or so without internet...and hours more on the phone...for NOTHING. ATT YOU'RE A JOKE. IM LEAVING. DONE.

New Member

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1 Message

1 year ago

I was scheduled to have Fiber installed on March 24, 2023 but it is apparently now scheduled for December 31, 2036. I hope I can get it installed before that date.

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