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GoneFromT's profile



1 Message

Wednesday, August 14th, 2019 2:00 PM

Still no quality U-verse Service after 14 years

I am looking for an update on when high speed internet connectivity will be provided to my area (30038).  I am in a suburb of Atlanta (20 mins from midtown) and we have been living in our neighborhood for nearly 14 years.  I find it unbelievable that the fastest available service in my neighborhood from AT&T is 8 Mbps.  We have been told on numerous occasions that the improved service is coming, but we have seen no progress since we've been here.  Originally, there was no DSL build out in this area, and then we were told U-verse was coming ("but not your area yet").  I spent 17 years with AT&T, and my wife retired from AT&T.  We live in the Metro Atlanta area (2nd largest AT&T population next to Dallas).  I don't understand how one portion of the county has advanced services/offerings and yet the southern part of the county is stuck in the stone ages.  Someone really needs to take a look at what's going on in South Dekalb and why services have not improved.  We will continue to pay Comcast nearly $80/mo until another option is provided.

Community Support


232.3K Messages

5 years ago

Hi @GoneFromT!

Thank you for your interest in our service, we'd love to look into this for you here! To fully assist with this issue further, we will need to look over your service request in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist

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