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JacobToler's profile

New Member


1 Message

Thursday, March 23rd, 2023 11:20 PM

Setting up gateway, S/N not found

Trying to set up the gateway BGW210 for ATT internet but when I go to the app to set it up, it tells me the serial code and qr code are not found. Help!! Cannot get in touch with customer service to resolve. 


Community Support


215.2K Messages

2 months ago

Let's get your gateway set up, @JacobToler! We're here to help with all your set up needs.


If the serial number and QR code on the gateway are not working, we will need to move this conversation into a direct message. It's possible we may need to get another BGW210 out to you. be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.


We look forward to speaking with you!


CalebP, AT&T Community Specialist 

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