Lied to About Fiber Connection Availability
I have chatted with multiple people over the past several days about the possibility of extending Fiber connection to my home. It's not currently available at my address, but is available at a home 700 feet from mine. I can see it from my front yard. I contacted Friday, Saturday, and Monday and was assured all 3 times that the fiber lines could be extended within 2-3 weeks. I reread the chat logs and I did not misunderstand- I had one of them confirm that there was no "maybe" involved, and that Fiber service would for sure be available at my address within 2-3 weeks. I was told that I would receive a follow-up call by 1:00 PM CST today (Tuesday) to discuss. Well, that time came and went with no phone call. Started a new chat today, was told that Fiber wasn't available. Well, yes, I know that, but it will be in 2-3 weeks, right? Escalated, and escalated again... NOPE! No ETA available for Fiber to your location ( even thought it's SEVEN HUNDRED FEET from me), sorry there's nothing more I can help you with. ARE YOU KIDDING ME?! I have it all in writing. Are they at all bound to what they assured me in writing?! I was COMPLETELY lied to. I've been an AT&T customer for over 10 years and this is the first time I've been completely misled and I am angry. My contract is up in December, but I will likely be leaving before then because we need the faster internet speeds. I was so excited at the prospect of getting Fiber when I was assured it could be done, and now to have the rug pulled out from under me is even more infuriating than when I just thought it wasn't available. Can anyone recommend someone I can speak to about this? I was even told to fill out a form to request the Fiber service, and told someone would contact me within 24 hours. SHOCKER- didn't happen. I am just beyond livid at this point. How do I get someone to extend the Fiber connection? It's SO CLOSE to me!! They offer all these specials for new customers, but existing, loyal customers get nothing but lies.