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New Member

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9 Messages

Fri, Jun 5, 2020 6:43 PM

Is it necessary to rent the wireless gateway from AT&T?

I have a LinkSys EA9500 router. Is it necessary to rent the wireless gateway from AT&T? Or can I connect their inbound internet signal directly to my router. The router does have a designated port for incoming internet.

I will continue to use my router, even if the answer is yes. However, the customer service rep sounded as if she was not technically savvy, and at first said no, then yes, then said that AT&T will provide their gateway even if I don't order it.

Accepted Solution

Official Solution

Constructive

Employee

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28.7K Messages

2年前

yes the at&t gateway is what validates/translates the service by communicating with the ONT and theres no way to get out of the equipment fee

New Member

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9 Messages

Well, not what I would prefer to hear. But it is what it is. It would be nice, though, if the customer facing customer service personnel were educated enough to provide a direct answer. Rather than three different response, which have the effect of reducing confidence in their statements.

That being said, perhaps you can answer this for me. As my device connectivity will be through my router, is it possible to disable the WiFi portion of the gateway provided through AT&T?

Constructive

Employee

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28.7K Messages

yes you can turn off the wifi in the at&t gateway

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