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MazdaKen's profile

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Tuesday, March 21st, 2023 6:02 PM

How to schedule burial of cable in yard

My yard hosts the AT&T cable box. My neighbor had AT&T fiber cable installed in Jan 2023, with cable to be buried by Feb 28 2023. Cable still unburied and I tripped over the poorly buried cable in my yard, so 10 feet is now exposed. How do I schedule a cable burial?

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231.3K Messages

1 year ago

We can point you in the right direction to request that the exposed cable in your yard be buried, MazdaKen.

 

Call us at 800-288-2020:

  • Have AT&T service? Provide your account info and say, “Line is down.”
  • Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  

If you already have an open ticket, call the Buried Wire Center at 800-924-9420 Monday through Friday between 8:00 a.m. and 6 p.m. EDT.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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4 Messages

1 year ago

I'm right there with ya MazdaKen  My Fiber was installed in Feb, and I'm still waiting too.  ATT has had to come out and replace my line once because the lawn service cut the line a few weeks ago.  Same deal with another one of my backyard neighbors.  Evey week its a question of if I'm going to have to fight the guys on lawnmowers because ATT cant bury a freakin line.  Not even taking in to consideration my time off work for install, loss of service for cut lines, reinstalls, calls to their "convenient bury line" line, that at this point is just another frustrating waste of time.  Guess I'll switch back to XFinity.

1 Message

5 months ago

It has been 3 months since I changed cable/TV, wireless and landline service from Comcast to AT&T so that I could get better customer service and better pricing. At this point none of this is true.  My internet goes off many times a day since I have had this installed. It's quite unnerving.  I have had no less than 5 different technicians come to my home to learn there is no conduit or piping on my property and that it would be completed October 9th. I have called constantly and my ticket # is 21296790. I keep getting different dates of burying wires. I called continuously only to find out they delayed the process until November 13th. Again, no one called or came to my home. I've been calling constantly since October 9th. But these are the dates I recorded. 11/10, 11/13, 11/14, 11/25, 11/29, 12/5. The wires are around my home, hanging from the fence as well as my neighbors, hanging in her yard off trees. It's become quite a nuisance and I'm not getting any satisfaction. Customer Service keeps referring to the back office that has to do this job but I am getting the run around. A technician will come to my home for a sixth time tomorrow 11/5 to write another ticket for the conduits and dig. The new ticket # is 21297513.  Something has to get done and I'm going up the chain of command to get some satisfaction.

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