HELP: Is AT&T calling customers to give free fiber routers or Is this a scam?

Thank you for bringing this suspicious call to our attention, ohwellfiona!

This does not sound like a legitimate AT&T offer. We suggest that you report these unwanted calls and texts to us, so that we can do our part to help you and other AT&T customers not fall victim to scammers.

To reduce call and text spam in the future, please consider the following:

• Reply to unsolicited short codes with “STOP” in the body of the response to prevent future messages.
• Block calls and texts from a specific 10-digit number by going to AT&T Call Protect (if you have our wireless service).

As long as you didn't speak with anyone and provide any account information, the chances that an appointment was scheduled are very slim. Remember that you can always check your account to see if there are any scheduled appointments by logging into your myAT&T account.

Thank you for visiting the AT&T Community Forums!

If you need help with anything else, don't hesitate to let us know.

Aminah, AT&T Community Specialist

AT&T does make unsolicited calls to upgrade current DSL customers who have fiber available.  I do not know if your call came from a representative of AT&T or even one authorized to call on AT&T's behalf.  Even so, they should have not scheduled an appointment if you told them no.

If you're getting texts/calls then it sounds like they were at least an authorized representative (because they had access to AT&T's system) but have misbehaved (by scheduling an appointment you didn't authorize).  Despite Aminah's assurance to the contrary, it is quite possible that an appointment has been created.  However, if they show for the appointment and you are not there, they'll have to cancel/reschedule the appointment.

You can call 800-288-2020 to cancel any such appointment and perhaps discuss your options if you do want to upgrade.  I advise you to ask specifically about what price you will pay, and not accept assurances such as "for the same price you're paying now," instead of a specific rate plan.

I got a mailing from ATT saying no extra monthly charge to upgrade to fiber optics and when I called it was $69, when I complained and asked for supervisor. It was still higher and I got some run around mumbo jumbo call center script and then said I could go to a ATT store to get redeemed. I said #classaction #xfinity!! 

You can lodge a complaint with the FCC or BBB.  It will be turned over to an AT&T support escalation group who will contact you.  

I am going through this right now, and like Clineberger, got same mailing, and email and voicemail about no extra monthly, but when I called ATT directly was told fiber is extra, there isn't anything cheaper than $55 and the copper program I was in could NOT be applied to reduce the bill, etc, which conflicts with what ATT has in writing in their promo page. So I have done what JefferMC said before I read this, complained with FCC, and got initial contact from escalation group via phone message saying someone from billing will 'reach out' next 2 business days, but so far only got another call from these unknown unsolicited callers saying they are from ATT with caller id of (469) 421-4950‬ and saying to call 844-468-0852 with a pin, a phone that only has queries from others in the same boat in the internet wondering if legit because not an ATT phone. Sounds to me like a switch and bait, use a '3rd' party making bogus promises about no extra cost, but 'correct' the customer the 3rd party was not right, that there is a cost. Makes me even wonder if this whole 'retiring' copper thing isn't a high pressured unnecessary tactic, since Microsoft stopped support Windows 7, but windows 7 computer still work ok, so maybe copper will still keep working ok as well, and all these ultimatums are just high pressure sales tactics. This is no way to gain customer confidence, and every way to make doubts higher.

AT&T does want to quit maintaining their copper plant, but I have no absolute confirmation from AT&T that they are in-fact disconnecting DSL customers on any hard deadline.  If equipment fails, it may not be repairable and you might be in the lurch if you have not already upgraded at that point, and that might be part of the impetus for this.  AT&T really doesn't want to give you Fiber at cheap rates.  

Follow up with your contact from your FCC complaint and tell them that "Billing" has not called you, you're still getting solicitation calls and you want some clarity.

JefferMC, I like that wording you suggest, to tell them I want clarity and still getting solicitation calls, good tip, thank you. I was wondering how to handle this 'new' twist - solved, thanks!