Final leg of fiber installation

I scheduled an appointment for fiber hook up today for my condo in an MDU and when the installer came he told me that fiber had been laid to the building but the units had not been hooked up yet. They installed fiber to the building about 4 years ago and I've been waiting to switch over since then. Is there any way to request that AT&T do that final leg of fiber installation for my building? 

The installer told me that my unit/building was listed as fiber ready in their system. I'm afraid that is a mistake and this building will never get that last leg of fiber installed.