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SledgeCP's profile

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Wednesday, March 15th, 2023 9:35 PM

Fiber optic line from telephone pole to telephone pole droops almost to the ground.

Who do I call? 

Fiber optic cable was run on the telephones poles behind my house but it droops almost to the ground. It serves my house and my neighbor but from my pole up the line to the next pole, it hangs way down. Who do I call?

Community Support


221.7K Messages

7 months ago

Hi there, SledgeCP. We understand that you have a Fiber Optic line that is drooping low to the ground. We can help you with that. 


In order for that to get resolved. We need to get a report in. Per our, unburied cables, exposed wires, or downed lines support article, you can give us a call at 1-800-288-2020. If you prefer to handle this through forums, we can help you too. 


Just let us what you would like to do. 


Thanks for letting us know.


Matthew, AT&T Community Specialist

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