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New Member

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5 Messages

Wednesday, May 6th, 2020 4:15 PM

Coronavirus accomodation for fiber installation?

With four of us working from home and doing school from home during this self-isolation, installing AT&T fiber would be a huge help. However, I'm not willing to let an A&T technician into my house during this coronavirus pandemic.

Is there any way to complete the install with me being the technician's "remote hands" inside the house?

My understanding is that the NID is installed on the outside of our house by the power meter, which is fine. I can run a conduit with pull string from there to the location inside the house where the ONT is installed. Can the technician talk me through the ONT setup inside the house? I'm a computer programmer with networking experience, so while I have no fiber knowledge I can follow technical directions well, if that helps.

I'd really love to make this work, but again I'm not willing to let the technician inside my house. I'm willing to do any preparation needed. Is there any hope here?

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

4 years ago

a tech must be at the house at the ont to connect his meter and activate and test and terminate the fiber connection , you either need to let him inside or wait until the pandemic is over

New Member

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5 Messages

@Constructive Thanks for your reply. It is about 20 feet from the ONT location to the front door. What if an extra 20 feet of fiber was run so there was enough slack to configure the ONT outside (next to an exterior power outlet), and then I bring it inside after the tech leaves?

I understand this is unsual. I'm open to creative solutions. I'm hoping that AT&T is open to figuring out how to continue doing installations safely during this pandemic.

New Member

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5 Messages

my thoughts,

Thank you, this is encouraging!

What are the minimum requirements for the AT&T technician to complete the installation? Must the fiber connecting ONT and NID go through the house? Because it would be simplest if ONT and NID could be connected by a fiber entirely outside the house (like a short patch fiber). Then after the tech left I could move the ONT inside and connect to the fiber I routed inside the house.

If installation completion requires connecting ONT and NID via a fiber that goes through the house, then I will do as you suggest and run a fiber long enough to go into the house and then right back out again to the NID location, so everything can been checked and validated in one place outside the house.

Thanks for your help!

-Keith

New Member

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3 Messages

This is the response I expected, unfortunately. I'm glad you asked this question. ATT seems to be interested in no accommodation. Likely will be to their demise as install requests are going to plummet if they haven't already. I am overpaying for 600 Mbps from Spec-trum, but hey it's better than one of these dudes walking around my house for 4-6 hours after walking around your house, your neighbors, and who knows where else. I see nothing on their website about the techs using caution, being screened, etc. But hey, it's all a hoax, right?

(edited)

New Member

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5 Messages

@jhaan I'm running the conduit and when complete will schedule an installation. I'll follow up here with my experience, but I'm hopeful it will work out.

New Member

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3 Messages

That's cool...yeah please post...I'm sure many others will be interested as well! If you dont mind could you also post part #s of what you ended up ordering for your side of the install? Thanks!

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