
New Member
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5 Messages
Coronavirus accomodation for fiber installation?
With four of us working from home and doing school from home during this self-isolation, installing AT&T fiber would be a huge help. However, I'm not willing to let an A&T technician into my house during this coronavirus pandemic.
Is there any way to complete the install with me being the technician's "remote hands" inside the house?
My understanding is that the NID is installed on the outside of our house by the power meter, which is fine. I can run a conduit with pull string from there to the location inside the house where the ONT is installed. Can the technician talk me through the ONT setup inside the house? I'm a computer programmer with networking experience, so while I have no fiber knowledge I can follow technical directions well, if that helps.
I'd really love to make this work, but again I'm not willing to let the technician inside my house. I'm willing to do any preparation needed. Is there any hope here?
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Former Employee
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32.9K Messages
4 years ago
a tech must be at the house at the ont to connect his meter and activate and test and terminate the fiber connection , you either need to let him inside or wait until the pandemic is over
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