New Member
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2 Messages
ATT Damaged My Sprinkler System and Yard Burring Fiber
Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at the location where ATT bored under my driveway while burring my neighbors fiber. The water from my damaged pipe was flowing through the hole that was bored. The landscaper had to dig up from the point the water was coming up in my yard back along the buried fiber until he found the source of the leak. 3. When reporting the claim I had to call back a number of times. The first few people I spoke to lacked a basic understanding of English and were unable to understand the issue I was reporting. The last person kind of understood what I was saying. I don't have a lot of confidence they fully understood my issue or entered the information correctly. ATT should have damage claims handled by a US call center. I am sure I am not the only person feeling this level of frustration. This has to be impacting customer retention. How do I contact a manager from a US call center so I can discuss this situation?
Accepted Solution
Official Solution
Constructive
Former Employee
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31.4K Messages
1 year ago
AT&T claims are handled through Sedgwick, their claims administrator.
If you need to file a new claim, have the following information available:
Once you have the information together, call the Sedgwick Claim Center at 1-800-246-8464, 8am - 4:30pm CST
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
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Accepted Solution
ATTHelp
Community Support
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215.5K Messages
1 year ago
We're happy to help with your damage claim, @jimh70458.
We have information on AT&T property claims for damages. As @Constructive mentioned, you will need to file a new claim and you will need the following information:
Once you have the information together, call 1-800-288-2020 and ask to file a new claim.
If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status.
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Elmi, AT&T Community Specialist.
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jimh70458
New Member
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2 Messages
1 year ago
Are you actually suggesting to bypass ATT and go straight to their insurance carrier to file a claim. In what world does that make sense? How about ATT hire a US call center to take these claims. The larger issue is that their overseas call centers are employing individuals with a poor language skills and are unable to effectively understand and document issues. If this isn't corrected, ATT is going to experience some very serious customer retention issues.
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Constructive
Former Employee
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31.4K Messages
1 year ago
its not their insurance company its their damage claims dept. it is what it is, if you want your sprinklers and lawn fixed contact them.FYI they are in the US
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
You must not call many companies for support.
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tonyliang
New Member
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2 Messages
1 year ago
att guys damaged pipes of my sprinkler system when they installed fiber. a lot of water leakages when water lawn.
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tonyliang
New Member
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2 Messages
1 year ago
who I should contact regarding damage pipes of sprinkler system.
thanks.
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
Constructive and ATTHelp provided everything you need to know is here in this thread.
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