ATT Damaged by Fiber installation in our subdivision
I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache.
ATT is installing fiber in our subdivision. They backed a large truck, (fiber truck, I assume 2-3 tons) onto my driveway. Keep in mind I did not request the fiber to be ran to my house, and I understand that it needs to be ran through the alley. The weight of the truck and the driver parking on the edge of the concrete made a rather large crack across the driveway. They also parked on TOP of my sprinkler. It is 20 degrees, so I can only imaging they damaged that as well. There is 0 help with the 1-800 numbers, 0 help from customer service. WHO do I need to contact to make a damage claim. I wasn't upset, I understand contractors cause problems, but to say the least, after 4 hours on the phone, I am getting pretty upset.
I have video evidence of the damage. The truck backing onto my property before and after. It could not be more black and white.