Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get superfast AT&T Fiber internet

New Member


1 Message

Thursday, October 29th, 2020 3:38 PM

Wifi Gateway

Is it possible to get a one for one Wifi Router replacement?   I consistently have to reboot it, change channels, restart it, etc.    I would buy my own but I understand ATT does not allow this, sadly.   My issues happen regardless whether I am connected through Wifi or straight Ethernet cable.   I travel a lot and have no issues but as soon as I come home I have all kinds of miscellaneous problems.  This includes Vpn, App streaming, and others.  I really don't want to go through the typical protocols with unplugging it, rebooting it, trying different channels, etc.  I have done this 100's of times.

Can I just try a new Wifi Router please?

ACE - Expert


27.9K Messages

4 years ago

Call CS 1-800-288-2020.  If it is determined that your gateway has issues, a new one will be sent for a self-install.  You have 60 days to return the bad one via UPS/FedEx.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.