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Himalaysian's profile

Contributor

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2 Messages

Tue, Sep 3, 2019 3:56 PM

Unburied fiber line that belongs to my neighbor

I've been on the phone twice with the AT&T Unburied Line number for close to an hour. This is during the time that Dorian is coming up the Florida coast, so I'm not upset or freaking out but I would like to know if it would be possible if instead of being on hold, could there a simple menu selection that calls up a form any person can fill out to report these? I really REALLY want to mow my grass/weeds.

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.3K Messages

3 y مضت

Hey there, @Himalaysian!

Thank you for the feedback regarding this! We can understand how this would be an inconvenience, and apologize for it. However, at the current time, the best way to get in contact with our Buried Wire Center would be at 800.924.9420.

You can also find additional information on our forums topic, Things To Know About Burying Wires & Cables

If there's anything else we can assist you with, let us know- we'll be here and ready to help!

Donovan, AT&T Community Specialist

Contributor

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2 Messages

3 y مضت

Thank you for your reply. I was just dropping a suggestion. The cable is exposed to the elements and is a liability and nuisance. It would have been nice to be able to plug in an address in a web form and not use up valuable work time and cell phone power.

ATTHelp

Community Support

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200.3K Messages

3 y مضت

Hi There @Himalaysian,

 

Thank you so much for the feedback. We do really appreciate it.  We will take this feedback and pass it along to our managers to see if changes can be made.

 

Thank you for contacting AT&T Community and Forums.

 

Matthew, AT&T Community Specialist

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