Unable to Connect to Corporate VPN from Home (ATT Fiber)

BTW: Were are using Cisco AnyConnect as our VPN provider.

I am having possibly similar symptoms. I am losing packets anywhere from 15-45% to many sites including our vpn.  Other sites work just fine no loss.  Sometimes I can get vpn to connect (Palo Alto globalconnect)  I called this morning and they are sending a technician, but I think they have a routing problem on their side.

It's going to be faster to switch providers than to get someone who understands what routing is on the ATT side.

psping -t www.att.com:80
Sent = 121, Received = 82, Lost = 39 (32% loss)




My issues also started two days ago.

We'll do our best to resolve the packet loss, @neoh77.

If you still need help after your service call is complete, just come back and let us know.

If you need anything else in the meantime, we'll be here.

Aminah, AT&T Community Specialist

We're here to help get you connected, @jmherston!

Since you are needing to gain access to your work VPN, we believe that the firewall settings on your AT&T Gateway are not letting you connect.

In this case, we suggest looking into using Port Forwarding. One of the uses for port forwarding is letting you remotely connect to devices, which is what you are wanting to do. To set it up, you will just need to select the type of AT&T Gateway you own using the dropdown menu, and then follow the instructions that are shown to you.

Let us know if this helps! 

Donovan, AT&T Community Specialist

My coworker is one state away and his route to our gateway is very different.

The first one here shows timeouts at the handoff from ATT to Cogent.  This is mine.

  1   192.168.1.254  0.789ms  0.630ms  0.633ms 
  2   172.8.212.1  2.378ms  2.591ms  2.237ms 
  3   71.151.85.76  9.665ms  2.725ms  2.326ms 
  4   75.25.192.162  3.298ms  3.170ms  2.719ms 
  5   12.83.69.33  5.674ms  3.989ms  4.044ms 
  6   *  *  * 
  7   154.54.12.85  10.787ms  10.823ms  10.382ms 
  8   154.54.45.17  11.014ms  10.694ms  11.792ms 
  9   *  *  * 
 10   38.122.55.2  18.167ms  17.608ms  17.255ms 
 11   162.248.41.49  20.480ms  20.642ms  21.601ms 

Now for my coworker who is also on ATT fiber in another location.  No timeouts at the cogent transit.  I would guess there is a route messed up somewhere causing it, but I'll never get to the right person to troubleshoot this.

  1    <1 ms     1 ms    <1 ms  dsldevice.attlocal.net [192.168.1.254]
  2     1 ms     1 ms     1 ms  adsl-76-202-60-1.dsl.pltn13.sbcglobal.net [76.202.60.1]
  3     1 ms     1 ms     2 ms  71.152.199.236
  4     *        *        *     Request timed out.
  5     3 ms     2 ms     2 ms  12.83.79.41
  6     7 ms     9 ms     9 ms  cgcil403igs.ip.att.net [12.122.132.121]
  7     7 ms     8 ms     8 ms  be3039.ccr41.ord03.atlas.cogentco.com [154.54.12.85]
  8     8 ms     8 ms     7 ms  be2765.ccr41.ord01.atlas.cogentco.com [154.54.45.17]
  9    16 ms    15 ms    15 ms  be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.222]
 10    15 ms    16 ms    15 ms  mail.ncresearch.us [38.122.55.2]
 11    16 ms    16 ms    16 ms  162.248.41.49

I do have some sites that work perfectly and other's that dont.  All of the ones that do not have this network handoff issue in common.

Donovan, I went to the link for Port Forwarding and my AT&T-supplied gateway model (BGW320) is not listed.  I see a choice for BGW210 - can I use those instructions?  Or do I need to be sent instructions specifically for this gateway model?

Hi, @jmherston.

You can use the same instructions for the BGW210 on your gateway.

If you need further assistance, let us know!

Aminah, AT&T Community Specialist

Also having some really noticeable issues with my AT&T fiber the last day.
Also in NE Ohio, Cleveland area.
I cannot download or update anything on my LG TV.
AppleTV is either not working or VERY slow to load.
Timeout issues when trying to stream.

Also NE Ohio, Akron area.  @edmcadams Did you contact support?  The best they could do was to send a tech out to check my fiber.  I tried to explain that some sites are fine.

Let's see if we can get your internet working better, @edmcadams! 

If you haven't already, you may want to try troubleshooting using our Smart Home Manager App. You can use it to test Wi-Fi coverage, run speed tests, and troubleshoot your internet. Just scroll down to where it says Smart Home Manager features for instructions! 

Please let us know if this helps! 

Raiden, AT&T Community Specialist