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New Member

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11 Messages

Friday, May 21st, 2021 11:08 PM

Trying to Port Forward the BGW320-505

For the life of I can not get the system to open the port I need. I've got the settings right how ever it still shows closed on the outside. Any help would be greatly appreciated.

Community Support

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232.8K Messages

3 years ago

We'd be happy to help you set up Port Forwarding, @sahedrick73.

 

Please refer to our Port Forwarding guide online to make sure you followed the steps correctly.

 

We also suggest checking the AT&T Port Forwarding Tool to make sure it's enabled on your account.

 

If you need further assistance, let us know!

 

Aminah, AT&T Community Specialist

New Member

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11 Messages

3 years ago

The NAT/Gaming is set right and your port forwarding tool sends me to a trouble shooting page that has nothing to do with the issue I’m having. 

Community Support

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232.8K Messages

3 years ago

@sahedrick73

 

If you don't want use the tool to make sure there's nothing keeping the port from opening, one more thing we suggest is checking your firewall to be sure it isn't blocking the port from opening.

 

Aminah, AT&T Community Specialist

New Member

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11 Messages

3 years ago

It’s not that I don’t want to use the “tool” it’s just the link you used goes to a trouble shooting page that deals with TV and DSL. I’m on Fiber. 

Community Support

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232.8K Messages

3 years ago

Hi @sahedrick73, we are happy to help on Port Forwarding on your BGW320 router.

 

To open a port for user-defined applications:

  1. Go to your gateway settings.
  2. Select the Firewall tab.
  3. Enter the Device Access Code found on the side of your gateway.
  4. Select NAT/Gaming.
  5. If you receive a warning message, visit the AT&T Port Forwarding tool to enable port forwarding on your account. Then, you can continue with the steps in this solution.
  6. From the Service drop-down, select the application for port forwarding. If your application isn't in the list, or you are setting up port forwarding for a device:
    • Select Custom Services.
    • Enter the name for the application or device in Service Name.
    • Enter the port(s) you wish to open for Global Port Range.

      It is recommended to create a separate service entry for each port as opposed to using a port range. In this case the port number should be the same in the Global Port Range fields.
    • In Base Host Port, enter the port number used for the first Global Port Range section.
    • Select the appropriate Protocol from the drop-down for the application or device you are adding.
    • Select Add. Repeat as needed for additional applications and devices.
    • When all applications or devices have been added, select Return to NAT/Gaming. Your new applications or devices will display in the Applications list.
  7. From the Needed by Device drop-down, select the device name or IP address of the device to open the port.
  8. Select Add.
  9. When your selections display in Hosted Applications, select Save.


Congratulations, you’ve set up port forwarding for your gateway!

Let us know if this helps!

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

New Member

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11 Messages

3 years ago

I’ve done all that and the port is still closed. 

Community Support

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232.8K Messages

3 years ago

@sahedrick73, may we recommend for you your networking needs that you contact our experts for assistance.

 

AT&T ConnecTech is a professional service that provides solutions for your computer and home network needs.

  • AT&T ConnecTech can provide fast, expert help, when you need it.
  • To learn more visit our website or call 866.294.3464.

Let us know it this helps!

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

 

New Member

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11 Messages

3 years ago

I called last night, the guy put me on hold for over a hour and never returned. He had no clue as to what he was doing.

New Member

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11 Messages

3 years ago

It's not on the blocked list and I've set the router correctly as you see in the pics, but it's still blocked.

Scholar

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4.2K Messages

3 years ago

Hmm I thought Act of War - Direct action uses ports 12222 vs 37777.

Also most port checking tools don't send valid data so the easiest way to check your game is to have someone make a remote connection.

Dave

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