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Thursday, September 7th, 2023 11:29 AM

Troubleshooting Slow Internet Connection

Hello AT&T Community,

If you're experiencing issues with your internet connection you're not alone. Many of us have faced similar challenges at one point or another. This thread is here to help you troubleshoot and find solutions to these common problems. Here are some steps you can take to diagnose and address issues with your AT&T internet and email:

1. Slow Internet Connection:

a. Check Your Equipment:

  • Ensure that all cables and connections are secure.
  • Restart your modem and router. Sometimes a simple reboot can work wonders.

b. Speed Test:

  • Run an internet speed test to see if you're getting the speeds you're paying for.
  • You can use websites like Ookla's Speedtest or the AT&T Smart Home Manager app.

c. Wi-Fi Signal Strength:

  • Check the Wi-Fi signal strength on your device. Weak signals can lead to slow connections.
  • Consider repositioning your router or using a Wi-Fi extender if needed.
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