This is feedback for AT&T
Since I have literally never had the chance to speak with someone about my problem I'm leaving feedback here. The following are all facts, not my opinion.
***This is not the first problem I've experienced with AT&T (internet)
-Lost internet connection yesterday (fiber)
-Called internet customer support first but was never connected to anyone, just continues to loop back around to the main menu (after my wife and I tried different times, 15+minutes each time)
-Finally got connected to someone via chat (which was painful, but they scheduled a technician to come out this morning)
-Technician never showed
-Called again and was still never able to connect with someone
-Connected with support via chat. After almost 2 hours on chat with them they finally scheduled another technician to come out this afternoon. They never showed either.
***We can't connect with someone to complain. No technicians have showed per the scheduled appointments. I'm so confused about what we're supposed to do???
ACE - Expert
2 months ago
Unfortunately this is NOT a way to contact AT&T. This is a customer-to-customer message board,
You can file a complaint with the BBB. I'm not sure how that is going to solve your immediate problem but those are forwarded to the OOP.
2 months ago
No sure what market your in, but most areas I am aware is 3 to 4 days for a scheduled service call.. calls on Thrusdays would be Saturday at very earliest if opening exist but more likely Sunday (Skelton crews about 15% of techs in the area) or Monday.
If lost connection on Friday most repairs would be Monday or Tuesday schedule not same day or next day.