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ccarver985's profile

New Member

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1 Message

Sunday, January 29th, 2023 2:18 AM

This is feedback for AT&T

Since I have literally never had the chance to speak with someone about my problem I'm leaving feedback here. The following are all facts, not my opinion. 

***This is not the first problem I've experienced with AT&T (internet)

-Lost internet connection yesterday (fiber)

-Called internet customer support first but was never connected to anyone, just continues to loop back around to the main menu (after my wife and I tried different times, 15+minutes each time)

-Finally got connected to someone via chat (which was painful, but they scheduled a technician to come out this morning)

-Technician never showed

-Called again and was still never able to connect with someone

-Connected with support via chat. After almost 2 hours on chat with them they finally scheduled another technician to come out this afternoon. They never showed either. 

***We can't connect with someone to complain. No technicians have showed per the scheduled appointments. I'm so confused about what we're supposed to do??? 

ACE - Expert

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27.9K Messages

1 year ago

Unfortunately this is NOT a way to contact AT&T.  This is a customer-to-customer message board,

You can file a complaint with the BBB.  I'm not sure how that is going to solve your immediate problem but those are forwarded to the OOP.

Former Employee

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22.5K Messages

1 year ago

No sure what market your in, but most areas I am aware is 3 to 4 days for a scheduled service call..  calls on Thrusdays would be Saturday at very earliest if opening exist but more likely Sunday (Skelton crews about 15% of techs in the area) or Monday.

If lost connection on Friday most repairs would be Monday or Tuesday schedule not same day or next day. 

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