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AT&T related help: BGW320 FAQ



hardheaded52's profile

New Member

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3 Messages

Monday, November 28th, 2022 10:25 PM

Smart Plugs

How can I connect my smart plugs to my AT&T network? All other devices connected but those will not. Device support was not able to help either. They worked fine on old network
tonydi

ACE - Guru

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9.5K Messages

2 months ago

Most of the AT&T gateways (you don't say which model you have) are 2.4GHz and 5GHz combined into one Wifi Network Name (SSID).  The wifi devices are supposed to interact with the gateway and come to a decision as to which frequency they should connect to.

At least that's the theory, but things like your plugs don't often do well when faced with this combined frequency situation so you've got two choices...

You have to separate the bands OR enable the Guest Wifi Network which is 2.4GHz only and point the plugs to that.

To go with the first solution, go to http://192.168.1.254/cgi-bin/wconfig.ha and enter the Access Code found on the label on the gateway.  In the 5GHz section change the Network Name (SSID) to something else.  I usually suggest just adding a -5 onto the end of the current name.  Scroll down and hit Save.  Oh, ignore the dire warnings about the end of civilization if you change the name.

After this, any devices that work better on 5GHz will need to be told to connect to the new SSID you just made but the exiting 2.4 devices should just keep working. 

If you'd rather go the Guest Wifi route, go to http://192.168.1.254/cgi-bin/wconfig_unified.ha and Enable the Guest SSID and point the plug to that Guest Network Name.  Again, don't forget to click Save.

New Member

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3 Messages

2 months ago

Thank you for the fast response. I am using the Guest Wifi but it is still not connecting. I did not have this much trouble when I bought the plugs and connected to the old provider network. I connected several other devices with no problem. This just bugs me to no end when things will not connect  :-(

tonydi

ACE - Guru

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9.5K Messages

2 months ago

What is the make/model number of the plugs (please don't be Wemo's)?

New Member

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3 Messages

2 months ago

Lol..no I trashed Wemo plugs 2 years ago. I left these alone for a bit and came back to them. I got all 3 connected. It was almost like it was not recognizing my guest Wi-Fi. So I went in and cleared that out and reset it up and for some reason it worked. I have the tp-link Kasa mini plugs. They have been great and they automatically reset if my internet goes down or they did with my old internet company we'll see how they work with the new one. I appreciate your help greatly.

tonydi

ACE - Guru

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9.5K Messages

2 months ago

The Kasa plugs is what I have and their stuff is the polar opposite of the Wemo trash.  They just flat out work as designed, no chasing them around having to factory reset them 3 or 4 times to get them connected like the Wemos.

Glad you got it figured out!

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