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New Member


1 Message

Monday, August 9th, 2021 2:50 PM

Smart home manager

Is there any other app that I can use besides smart home manager. It is absolutely horrible. I pause devices and they are still on wifi. Yes I've uninstalled reinstalled factory reset, etc etc I've been dealing with this endlessly for months now


Community Support


211K Messages

2 years ago

Thanks for bringing this to our attention, @emcgill77!


Try the web version of the Smart Home Manager and let us know if the features work properly.


We'll be sure to pass along your feedback about the app and do our best to improve it.


We'll be here if you need further assistance!


Aminah, AT&T Community Specialist


New Member


254 Messages

2 years ago

Speaking of SHM, the security feature appears to have an issue. It is showing off and then when you toggle on it says:

Couldn’t Activate Security

We’re having a technical hiccup, please try again in a bit.
This has been going on for 24 hours. I chatted with support earlier today and the woman said that they are aware of the outage with this but it's been 24 hours. 

New Member


3 Messages

2 months ago

If you're connnected to the router you should try accessing the gateway directly ( ) its UI is more reliable, it has more features, and having it running doesn't present a massive security vulnerability like SHM does

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