How to turn off IPv6 on Arris Devices 

Disabling IPv6 can improve web browsing and streaming in some instances. Don't have an Arris? Check out steps for the 2Wire/Pace Gateway.

Steps to turn off IPv6:

1. Open a browser window and enter 192.1681.254 in the address bar
2. Enter the device access code - this can be found on the side of the modem/ Gateway
3. Select the Home Network tab and then the IPv6 tab
4. Select Off - this settings may be defaulted to Off
5. Select Save located at the bottom of the page

If you continue to have trouble with your service, check out our Internet Solutions page to learn how you can improve your internet experience. 

- ATTU-verseCare

FYI, I don't think it's dns related but I think it may be IPV6 related.  I attempted to do some a speed test the other day an IPV4 was fine but IPV6 was flakey.  In addition, when I look at my connections, it appears that it's using IPV6 to get to google.  You could try turning off IPV6 on your computer and see if the timeouts go away.

I don't believe IPV6 was enabled before I upgraded to the 300/300 service so that would explain the post-upgrade issues.

EDIT: To test I just disabled ipv6 on my laptop and google/facebook and it appears that I no longer have the random timeouts and the sites load much faster.  You could disable IPV6 on the router if you want to do it for your whole house.

Thanks for posting here in the Community @bustedmagnet , we can certainly do what we can to resolve this for you.  I can't say right off what the issue may be but fortunately we have a great team of specialists who can help. Send us a private message here with your full name, account number, contact information and the best time you can be reached. We'll be in touch!

Hi bustedmagnet,

We have received your message and look forward to working with you to get this resolved.

-David T

Hello, with the device that is provided, you cannot alter the DNS settings.

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@bustedmagnet wrote:

Hello, with the device that is provided, you cannot alter the DNS settings.

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You cannot alter the DNS settings on the Motorola gateway, but you can alter the DNS settings on your computer, which is what was suggested.

I too am having the same issues.  I did not have these connection issues prior to upgrading to the 300/300.  When I had the slower speed and old modem it did not have these timeout issues.

I have been trying to resolve this via PM but so far no luck. I've changed DNS on my Mac and it hasn't improved anything. I'm glad to know I'm not the only one with this issue.

Thank you!!! This definitely seems to have fixed it. I went ahead and turned it off on the router and instantly my page loads with google are much faster.

It appears that using Google IPV6 DNS works just as well, if you don't feel like turning off IPV6.

https://developers.google.com/speed/public-dns/docs/using#setup

So instead of 8.8.8.8 and 8.8.4.4 use:

• 2001:4860:4860::8888
• 2001:4860:4860::8844