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julerobb1
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The 5th element!

New Member

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106 Messages

Saturday, December 5th, 2020 6:56 PM

Second 5Ghz Radio disabled on BGW 320-500 & 320-505?!

When i got this unit as replacement for the 210, I was thrilled to see it supported two different networks. Now you folks disabled the second one. Please revert this back to the 3 radio setup I need the three networks because i have one for legacy devices, one for newer and then one setup for my AX/wifi 6 devices. Please revert this immediately.
I am very unhappy when you make uneeded changes. If there is a way to revert this update and prevent future ones, let me know.

julerobb1

New Member

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106 Messages

2 years ago

Yes, Originally it had one due to band steering (which i will add is pointless)
 I had one 2.4 g network, and two 5g networks.

they were labled as follows
2.4: ATTxxxxx
5G 1 : ATTxxxxx -5G

5G 2: ATTxxxxx -5G AX

I did not have a guest network set up.

Chatted into national support, she contacted the tech team and asked them to check on it and they confirmed it had two 5g radios, and that mine had apparently been disabled. She had me do a reset from four hours after our chat and told me to contact ATT again if the issue was not resolved. I so far have not been contacted by the tech team, and the reset did not resolve the issue. other customers can confirm that 320 - 505 has two radios.

(edited)

julerobb1

New Member

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106 Messages

2 years ago

Usually the advanced settings doesn't redirect me to SHM (Smart Home Manager).

Would temporarily changing the broadband override to Ethernet from FIBER achieve the same thing? Or do i need to disconnect the fiber all together on it ?

Also, is this really caused by a firmware bug or faulty equipment? our nokia BGW 320 was swapped on Thursday as it somehow became defective and could not maintain a steady wireless signal. Our current 320 is a Humax BGW 320 505

(edited)

dave006

Scholar

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3.6K Messages

2 years ago

Don't know about changing the broadband interface only but you can try it just remember to change it back. The worst can happen is you have to perform a factory reset and start over.

Did you get an AT&T Fiber jack or is it not convenient to reach?

Also, is this really caused by a firmware bug or faulty equipment? 

No clue as you are the only one reporting this issue. Yes you are correct about the -505 being a Humax model and the -500 being a Nokia model. I tend to mix them up often. I blame AT&T for having 2 different suppliers for the same model.

Dave

julerobb1

New Member

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106 Messages

2 years ago

Both were a 505. I really preferred the Nokia, because im familar with the company.

Did what you said, and its not changed. The second 5G radio did not show up in the settings, sadly. Tried it both ways with the fiber removal from gateway, and broadband interface change. Still no change.

To be honest I really liked the NOKIA model, the only issue was the fiber connection kept dropping and it had issues maintaining a wireless signal.


Im marking this up to faulty equipment. Again. I've noted all the routers att has have a broadcomm chipset and honestly my experience with broadcomm has been pretty terrible.


But again, Seeing as how im on my sixth gateway swap, there is clearly some sort of issue with them thats not getting resolved with updates. Could be firmware related, but most likely its a case of I keep getting stuck with the bad apples of the bunch. I doubt ATT would send another one.. If they were to send another one, id prefer it to be the bgw 320 made by nokia. Nokia ShangHai Bell to be exact. 



From the looks of it there are still devices connected to radio 2, but it wont show. How odd.


(edited)

browndk26

ACE - Professor

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4.9K Messages

2 years ago

Click clear and rescan for devices. 

look under the WiFi tab. 2 5g radios there? Maybe the device tab doesn’t show the 2 radios. Did it before?

julerobb1

New Member

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106 Messages

2 years ago

It did before, and it doesn't show under the WiFi tab. IF there were a way to flash the prior version onto it, or regress the firmware version like you can on some devices and some routers (off topic: I can do a firmware regression on my Denon AV Receiver for example. The regression regresses to the firmware version it ran out of the box or from the factory.)

dave006

Scholar

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3.6K Messages

2 years ago

But again, Seeing as how im on my sixth gateway swap, there is clearly some sort of issue with them thats not getting resolved with updates. 

There must be more to this story. Did you have different hardware issues with each gateway?

Where are you placing the gateway and are you connection each to the same power source? Perhaps a UPS.

So in your screen shots above your Galaxy Tab and one desktop computer (Win 10) were using radio-2. 

So it looks like radio-2 is up and working fine just in witness protection program from the UI

Yes the firmware can be swapped but you don't have access to the provisioning server to download the image.

Dave

julerobb1

New Member

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106 Messages

2 years ago

A couple had different hardware issues, but mostly all the same. All were plugged into the same power source. All of them have been in the same place, on a glass dining room table.

The 210's:
All quit working with ONT when we had an ONT.
Some made hissing or crackling noises
They would factory reset themselves, quit broadcasting the wifi signals, randomly lose connection for hours on end.

one or two were swapped because they thought the gateway was the culprit of the intermittent service we were having,
One got fried by a power flicker/surge. 

others were swapped because they had 'gone bad' per techs.
ONT was replaced once because it was not accepting updates.

The 320's
NOKIA 320 (prior gateway before Thursday):
Reset itself, changed its network names

couldn't maintain a steady wireless connection

eventually it just 'gave up' and started blinking a reddish orange color (hard to tell because of color of plastic)

Current one: Renamed itself once and reset itself (20 minutes after swap and tech left)
Has hidden its second or first 5G radio.

Tech replaced gateway alongside redoing a part of the line that comes into our home.

Whichever radio is the second radio still does not show in UI or any Network list. Not even in Smart Home Manager. It also has not been syncing with the cloud as it still whenever it was reset the first time and then when I was told to reset it had the name of our network from the 210.

The number of techs we've had out here im unsure of, but it almost always resulted in a gateway swap. We might have had more than four 210's since we first had service installed. at this point, im only going off of what I can remember with the gateway swaps.

So I apologize if this doesn't make sense. But, I firmly believe we're on our sixth gateway. Might be fifth, again, unsure.

(edited)

tonydi

ACE - Guru

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9.6K Messages

2 years ago

Where do you live?  It's like the Bermuda Triangle of Electronics!

julerobb1

New Member

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106 Messages

2 years ago

HA! I live in Arkansas. Not saying exactly where of course. But my home for whatever is where all sorts of electronics have issues. An example would be I plug in my ninja coffee maker in the kitchen, while its heating water all the lights continuously blink. Before ATT we had Xfinity, and a tech was here, (he was one of the good ones, he'd done all sorts of things for us . Such as replacing our drop line, replacing ground block, upgrading us to the latest security touchscreen from xfinity at the time, got us the latest and greatest router they had, did some massive work on our cabling under the house where he found a corroded splitter that was corroded to the point of it disentegrating/falling apart. When he saw the noise we had in our line, he was like wow.. I'm impressed you even still have service, this is the worst I've seen in my career.) But yea, for whatever our home doesn't like electronics. Its also a black hole for cell signal as well, in certain spots.

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