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phale98's profile

New Member

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12 Messages

Friday, August 19th, 2022 4:44 AM

Port Forwarding issue on BGW210

I am trying to open ports on the BGW210 on my residential fiber internet and cannot get the ports to open. For context in case it is needed, I am in a house and only use the ATT provided router. I followed the instructions on https://www.att.com/support/article/u-verse-high-speed-internet/KM1215101

The device is the name of the PC which will be running the server. After checking on canyouseeme while the server is running on the machine, I cannot see it. In addition any attempts to connect to the server fail.
Thinking it may be a fire wall issue on my end, I added blanket rules for the server machines firewalls that allow any traffic on that port inbound and outbound like this,
I have tried factory resetting the router both through the GUI accessed via internet browser and by holding the red reset button on the router for 20 seconds, and I still cannot seem to get this port to open. Any advice?
ATTHelp

Community Support

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207.7K Messages

5 months ago

We can help you get assistance with opening ports on your gateway, phale98.

 

If you're not able to find a resolution from working with JefferMC, we recommend reaching out to the team at our paid service, HomeTech. They provide 24/7 support for a wide range of networking issues, including Port Forwarding and setting up 3rd party equipment.

 

If you need help with anything else, we'll be here.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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12 Messages

5 months ago

Hey ATTHelp, I previously tried working with HomeTech to resolve this issue, however after a few hours of working on it (and failing), I was hung up on and had to spend a few hours trying to reach a representative who would let me out of what was apparently a year contract, when I only needed help fixing a single issue that was not even fixed.

Further, I have tried port forwarding with this router across two houses/installations and several computers and despite following the documentation on several websites including ATT's own website was not able to accomplish this. This function should be built into the router which is presumably working and up to date as it is provided by ATT. Based on my experience I just do not think it will be possible to resolve this issue and I am inclined to agree with the multiple reports from users on the ATT forums and r/ATT this particular model of router has occasional issues with port forwarding with seemingly no resolution.

New Member

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3 Messages

5 months ago

@phale98 Did you ever solve your issue? I've got the same problem but with the BGW320. I've tried hosting on both Mac and windows, Port 25565 is never open. 

New Member

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12 Messages

5 months ago

Hi @Rcmorr no this issue was never fixed after looking at the firewall logs it seems to me the packets are not being forwarded to the host machine. I believe it could be a router hardware issue or a firmware issue. Sorry I can't be of more help.

New Member

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3 Messages

5 months ago

@phale98 I see, thanks for the response, I guess I'll just have to wait and see if things change. It's odd to me that we both have the same issue with 2 different routers though. Searching this forum and reddit has shown we're not alone sadly.

New Member

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12 Messages

5 months ago

@ATTHelp so is the final answer to this thread "I'm sorry your ATT issued router is not working as advertised, please pay us additional money to find out why that is?" If so I can just mark this as the accepted answer.

dave006

Scholar

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3.6K Messages

5 months ago

Hmm are you sure your Game is actually set to use that port?

You don't have the default Ports open for Act of War - Direct Action. Click on the Service Details button next to your Application Hosting for Fuf-s-S21 based on your first image posted.

When I look up that Game in the NAT / Gaming tab on the AT&T Gateway the default is TCP/UDP 12222-12222 and not 25565.

Which device are you using since your TES3MP service is using 25565 for TCP/IP and assigned to Desktop-PU584GU?

Before you try connecting from the Internet can you access the server from a LAN attached device using the local LAN address?

Dave

New Member

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12 Messages

5 months ago

Hi Dave, 

According to the documentation for the game server that is the default port the server runs on (TES3MP not Act of War), I have also explicitly set it as that port in the config file for the server to be sure. I can see the server open when I run the server program and run a netstat command. I will be update again tomorrow when I have a second computer available to test the LAN connection. A telnet connection did not work from a LAN device, but I am trying to set the secondary computer up with the full client for the server to make double sure, will update ASAP.

dave006

Scholar

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3.6K Messages

5 months ago

Sounds good. You should also check your Gateway Firewall Advanced setting to make sure you have this setting to OFF

Drop incoming ICMP Echo requests to Device WAN address: If enabled, all echo requests coming from the Internet to WAN-side IPv4 addresses of the BGW320-505, will be dropped

Dave

New Member

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12 Messages

5 months ago

Hey Dave,

I checked and the client on my local network was able to connect with the server on my local network, which makes me think that it's the port not being open on the router.

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