AT&T Community Forums

Paying for 1 Gig and only getting 60 MBPS.

I pay for 1 gig internet and I’m only getting 60 Mbps in my front room. Granted it’s the farthest room from the router, I have bought two extenders from AT&T. Do I have any options to even get over 100 Mbps at this point or am I out of luck. It’s only an 1800 sqft home.

Thanks for any assistance you can provide!

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ATTHelp

Community Support

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207.2K Messages

3 months ago

We're happy to help, @wwtpd!

We advise that you start by using the Smart Home Manager app to help determine the weak Wi-Fi spots in your home. This can be done by following these steps:

Go to the Smart Home Manager app.
Choose Easily Find Weak Wi-Fi Spots in Your Home.
Follow the prompts. We’ll let you know where your Wi-Fi could use a little help.

Once you've done this, adjust the position of your extenders as close to the weak area as possible while still having a good connection to the gateway.

Get instructions on how to set up your AT&T Smart Wi-Fi extender and connect it to your AT&T Wi-Fi gateway.

Let us know if this helps!

Lacey, AT&T Community Specialist

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rgarcia756

New Member

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1 Message

3 months ago

Signal strength may not be the issue. I had full signal strength (computer right besides the router) the speed would show like 750 MBps but still had to deal with buffering issues (buffering that I did not had streaming in mu cell). The problem was very low bandwidth but ATT never addressed that and I end up changing providers. My internet is much more stable now even though I'm using ADLS

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wwtpd

Paying for 1 Gig and only getting 60 MBPS.

ATTHelp

rgarcia756

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