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wwtpd's profile

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Thursday, October 27th, 2022 10:57 PM

Paying for 1 Gig and only getting 60 MBPS.

I pay for 1 gig internet and I’m only getting 60 Mbps in my front room. Granted it’s the farthest room from the router, I have bought two extenders from AT&T. Do I have any options to even get over 100 Mbps at this point or am I out of luck. It’s only an 1800 sqft home. 

Thanks for any assistance you can provide! 

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Official Solution

ATTHelp

Community Support

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207.2K Messages

3 months ago

We're happy to help, @wwtpd!

 

We advise that you start by using the Smart Home Manager app to help determine the weak Wi-Fi spots in your home. This can be done by following these steps:
  1. Go to the Smart Home Manager app.
  2. Choose Easily Find Weak Wi-Fi Spots in Your Home.
  3. Follow the prompts. We’ll let you know where your Wi-Fi could use a little help.
Once you've done this, adjust the position of your extenders as close to the weak area as possible while still having a good connection to the gateway.
 
Get instructions on how to set up your AT&T Smart Wi-Fi extender and connect it to your AT&T Wi-Fi gateway.
 
Let us know if this helps!
 
Lacey, AT&T Community Specialist 

New Member

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1 Message

3 months ago

Signal strength may not be the issue. I had full signal strength (computer right besides the router) the speed would show like 750 MBps but still had to deal with buffering issues (buffering that I did not had streaming in mu cell). The problem was very low bandwidth but ATT never addressed that and I end up changing providers. My internet is much more stable now even though I'm using ADLS 

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