New Member
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4 Messages
ONT Box in Garage, Wired outside through wall - BGW210
Hello - I received the self install kit for 1GB ATT internet. The previous owner has a power box in the garage with the ONT running through the wall to the outside. There are two boxes outside. My question is how do I set up the BGW210 if the ONT box (or whatever it's called) is in the garage and it's already wired through the wall?
There is one wall plate inside the house with two jacks, one that says broadband. There are a couple of other jacks in two other rooms with just the white single connection. Any ideas how to get this set up? Pictures attached. Thank you.
Accepted Solution
Official Solution
my thoughts
Former Employee
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21.5K Messages
1 year ago
Your service for the BGW 210 is the end point of the white ethernet cable in the middle of first picture.
The end point would be 8 pins, it will NOT be the ABJack with green broadband, that is the old copper connection.
Therefore try the the jack in the other two rooms.
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Constructive
Former Employee
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32.9K Messages
1 year ago
Plug the modem into the broadband wall jack
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mwambach9
New Member
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4 Messages
1 year ago
Thank you both. The box didn't come with the green broadband connection so using a jack in the other rooms makes sense. I tried one upstairs with the ONT (red) and Ethernet (yellow) for the initial set up but it failed. I can try the ONT downstairs.
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mwambach9
New Member
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4 Messages
1 year ago
For whatever reason, both fail with the smart home set up app. I suppose I'll have to call for a tech. Thank you again for the advice.
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ATTHelp
Community Support
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225.6K Messages
1 year ago
Let's help with getting your internet service properly set up, @mwambach9!
So that we can work on scheduling a tech visit for you, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you.
Lacey, AT&T Community Specialist
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mwambach9
New Member
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4 Messages
1 year ago
I was able to get this set up by disconnecting the white ethernet cord from the wall box, connecting the modem to it with the red ONT cord, and allowing the set up to go through. Then I reconnected the white cord and brought the modem back inside.
Afterwards, neither of the two wall jacks I found worked, however, there was a 3rd wall jack behind my son's bed. This one worked when I connected the modem. I probably could have connected to this jack in the first place for the set up just as user my thoughts mentioned. Regardless, the internet is up and running.
Thank you for the assistance.
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