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Wednesday, January 18th, 2023 5:46 PM

Nokia Wifi Gateway reset issues and NAD-3302 Error

I have a Nokia wifi gateway that was recently replaced.  The reason it was replaced was due to the modem intermittently reseting.  

This is still happenning.  Here's the sequence of events:

1.  I notice I am not connected to the internet

2.  I look at the gateway and the light on the front panel is blinking RED.

3.  The light then turns OFF

4.  After about 30 seconds the light blinks WHITE

5.  I get a browser message with an NAD-3302 error message and steps to reset the modem

6.  The light turns to steady white and I am back online.


This happens multiple times per week.  I get no warnings and there is no error logs to look at.  I am not sure how to fix or if there is one.

Community Support

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229.9K Messages

1 year ago

Hey Mugu_Surfer. We are happy to help stabilize your internet connection.

 

Interment drops can be caused by where your equipment is located and plugged into. 

 

If your modem is plugged into a surge protector, plug it directly into a wall outlet. Some surge protectors and power strips are not rated for electronics.

 

Additionally, if your modem is on the ground, move it to either a table or a shelf. This is because static electricity can build up and cause resets. This along with surge protectors can cause the modem to completely fail. 

 

We would also reccomend that you attempt a factory reset on your equipment.

Note: Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost.

 

Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi® network name (SSID). You can then change them back after the factory reset.

 

Please let us know if this helps!

 

Tanatswa, AT&T Community Specialist

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