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Nokia Wifi Gateway reset issues and NAD-3302 Error
I have a Nokia wifi gateway that was recently replaced. The reason it was replaced was due to the modem intermittently reseting.
This is still happenning. Here's the sequence of events:
1. I notice I am not connected to the internet
2. I look at the gateway and the light on the front panel is blinking RED.
3. The light then turns OFF
4. After about 30 seconds the light blinks WHITE
5. I get a browser message with an NAD-3302 error message and steps to reset the modem
6. The light turns to steady white and I am back online.
This happens multiple times per week. I get no warnings and there is no error logs to look at. I am not sure how to fix or if there is one.
ATTHelp
Community Support
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210.2K Messages
2 months ago
Hey Mugu_Surfer. We are happy to help stabilize your internet connection.
Interment drops can be caused by where your equipment is located and plugged into.
If your modem is plugged into a surge protector, plug it directly into a wall outlet. Some surge protectors and power strips are not rated for electronics.
Additionally, if your modem is on the ground, move it to either a table or a shelf. This is because static electricity can build up and cause resets. This along with surge protectors can cause the modem to completely fail.
We would also reccomend that you attempt a factory reset on your equipment.
Note: Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost.
Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi® network name (SSID). You can then change them back after the factory reset.
Please let us know if this helps!
Tanatswa, AT&T Community Specialist
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