New Member
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1 Message
New At&T Gateway
I disconnected the old Gateway and installed the new one but it cannot be connected from AT&T Gateway router to computer and Uverse. All the lights stay on the new Gateway. Have the WI-fi connection and even reboot the power and reset the back of the Gateway but still no connection. The smart home manager says "try again" still no connection. Thanks, Bay
ATTHelp
Community Support
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214.9K Messages
3 months ago
Let's get your devices connected, @bayrojas!
Thanks for letting us know what troubleshooting steps you've tried. Since none of those have helped, we'll need to run some tests on our end and see what's going on. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly.
Raiden, AT&T Community Specialist
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