Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
Get superfast AT&T Fiber internet
bayrojas's profile

New Member


1 Message

Tuesday, March 7th, 2023 6:10 AM

New At&T Gateway

I disconnected the old Gateway and installed the new one but it cannot be connected from AT&T Gateway router to computer and  Uverse. All the lights stay on the new Gateway. Have the WI-fi connection and even reboot the power and reset the back of the Gateway but still no connection. The smart home manager says "try again" still no connection. Thanks, Bay


Community Support


214.9K Messages

3 months ago

Let's get your devices connected, @bayrojas


Thanks for letting us know what troubleshooting steps you've tried. Since none of those have helped, we'll need to run some tests on our end and see what's going on. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly. 


Raiden, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.