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ddhaon's profile

New Member

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2 Messages

Tuesday, October 11th, 2022 4:57 PM

LucidLink being blocked by AT&T Fiber Firewall

Have been using cloud based storage program Lucid Link for a few months and have had no issues, until yesterday when I was disconnected suddenly. Can confirm it's AT&T because when I connect to mobile hotspot, Lucid works. Lucid support says I need to add the application to the firewall exception list but I cannot find that anywhere for the life of me. I need to make certain outbound connections on port 443 enabled. Can anyone please help me figure this out? 

Tutor

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406 Messages

2 years ago

What Internet service and RG are you using?

Are you using any personal protection services (on the RG or on your end device)?

 

AT&T does not block outbound connections (port 443 is standard https btw, so you would have alot of other problems if that was being blocked).

 

New Member

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2 Messages

2 years ago

I actually figured it out. Spent hours on the phone with AT&T, they were of absolutely zero help. Couldnt even tell me how to add an exception to my firewall list. Instead, on my own i figured maybe it was AT&T ActiveArmor causing the disconnection. I disabled it and voila, immediately could connect to Lucid. Just so 

New Member

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1 Message

1 year ago

Yes, this post helped me! When I originally signed up for Lucid Link, I was able to connect and upload/download just fine. For whatever reason, a month later it had stopped working. I could log in and navigate through the folders, but whenever I tried to access a file (or upload/download anything from my Lucid domain) I would get disconnected. I found this post and logged into my AT&T SmartHomeManager app and saw that ActiveArmor was blocking the site. I created an exception for it and now it works again. THANK YOU!

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