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New Member

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2 Messages

Mon, Sep 21, 2020 12:26 PM

Internet keeps dropping

Devesh times a day, the internet connection is lost for a few seconds. I have to disconnect and reconnect my wifi connection on my phone or computers if I want to connect immediately. Or wait a couple of minutes for everything to get back to normal. Very irritating, especially because I am working a lot from home. I have the to most 1gig fiber service! Anyone face this ? What's the fix? 

New Member

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1 Message

1 year ago

I agree with all the post AT&T service (Edited per community guidelines) and have been for quite sometime with no permanent resolution.  We are just getting the round around and a minor temporary fix we pay entirely to much money for their services on a daily basis with no reimbursement of any kind. I have been a loyal customer since 1995 but AT&T don’t seem care about loyalty and customer service anymore.  I am highly disappointed with there internet / Wifi services.

(edited)

New Member

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6 Messages

1 year ago

Also having the same issue on a Fiber connection, and it has been happening for over a year. Also cannot get AT&T to fix it. After multiple calls and tech visits they finally replaced the gateway, but that only fixed it temporarily. I also am now paying an extra $7 a month for the newest Smart Extender (we had an older one) and it did nothing to resolve the issue. We are very close to switching providers.

New Member

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1 Message

1 year ago

I just got 1gb fibre connection. I switched from spectrum. Hoping att will be far better. But it disconnect 4 to 5 times a day.

Atleast on spectrum it was just occurs 2 to 3 times a month.

It is frustrating as we work from home.

New Member

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1 Message

1 year ago

This definitely has to be an ATT problem.  I even got a separate router to see if the problem goes away but even with the separate linksys router it keeps happening on some of my devices.

New Member

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2 Messages

1 year ago

Update: 3 months later I continue to have issues with my internet/TV services randomly disconnecting. They came out & even replaced my lines but the issue persists. Last time I called I was put on hold & then hung up on. ATT should be able to problem solve their own system/equipment/software or whatever is causing this issue. 

New Member

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2 Messages

10 months ago

I have the same problem, specially with streaming even though I got the internet extension is drops the streaming randombly, specially in the night and I have fiber .. the streaming works perfect on my cell phone using the cell phone internet service ...but when I connect to my ATT internet it gets freeze .. I did all the recommendations  and sometimes it works fine for a moment but eventually the dropping problems starts again .

New Member

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2 Messages

9 months ago

I am having the same problem (dropping connection, kicked out of meetings, applications connected to) for more than 2 months with ATT fiber 1gig plan. I called ATT tech support at least 6 times every week, No improvement so far. Technician came , 1st one changed fiber cable connection box, after 2 weeks ATT shipped new gateway and that did not help. I called again ATT send the 2nd technical, he replaced with Gateway with new model BGW3210 (white one) and still having the issue. Called ATT again today the support rep just did factory reset and asked to check for few more days, I am hoping for a better fix, i don't think it will resolve the issue.  Tech rep asked to  again once i see the drop and he will send another field technician.

JefferMC

ACE - Expert

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30.3K Messages

9 months ago

Is the disconnection you're experiencing between your phone and the AT&T Gateway or between the Gateway and the Internet.  You really cannot hope to resolve the situation until you answer this question.

New Member

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2 Messages

9 months ago

Disconnection is between ATT Gateway and Internet on Laptop, i am experience this with wired and wireless. 

New Member

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8 Messages

9 months ago

Mine is between the router/gateway and the internet. It happens on both wired and wireless. I have 2 techs out who replaced all the hardware and rewired the Fiber-to-Cat6 connection near the ONT. I've had a 3rd router installed when the "Smart Home Manager App" did the troubleshooting and said I needed a new one. 

 Now that spring is here, my drops are increasing as the temperature rises. 

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