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New Member

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2 Messages

Mon, Sep 21, 2020 12:26 PM

Internet keeps dropping

Devesh times a day, the internet connection is lost for a few seconds. I have to disconnect and reconnect my wifi connection on my phone or computers if I want to connect immediately. Or wait a couple of minutes for everything to get back to normal. Very irritating, especially because I am working a lot from home. I have the to most 1gig fiber service! Anyone face this ? What's the fix? 

New Member

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1 Message

2 years ago

Hello @deveshmody
I am facing the same problem from past 3-4 months. Were you able to resolve your problem ? 

I called up ATT Customer Care and all they did was replace my router. But the problem still persists. It has become so difficult to have a 1 consistent 20 mins of video conference. 

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12 Messages

2 years ago

Hello dave006,

Did not realize it was a fiber forum.

Do not remember what modem prior to the BGW210 but I never had this problem.  The BGW210 has been split by an ATT tech to no avail.  it seemed to help temporarily ( 1 mo maybe)  and this is effecting both wireless and ethernet connections.  All I know is I cannot cntinue to have this dropping signal as my security system is having problems, conducting business on various websites is dropping connectivity, etc and this is not acceptable.  AT&T cannot seem to give me an acceptable fix and again all this started June 2020 so thay have done something to cause this expecially for so many of their customers.

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1 Message

1 year ago

The intermittent issue seems to be a server issue from my perspective.  I connect directly to the modem via a cable (cat 6) and still have these issues.  When I try to debug them with trace route tools, I see timeouts in the ATT network.

I suspect its something like this:

- ATT knows they have network issues between their local fiber and the main internet trunks.

- They send out new modems and tech people to appease customers and imply its a local/home network issue.

- AT&T is waiting it out and trying to fix their part of the network.

Widespread, consistent, intermittent dropping of network connectivity is not a modem issue. We've collectively had many different types of routers/modems but never any that behave in this way.  

I would strongly suggest not accepting new modems or routers or modem/router combos until AT&T can show you the trace routes and other network debugging data that identifies the location of the issue.  Otherwise we just feed into their support "model"

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12 Messages

1 year ago

Hello,

Your response is so spot on...AT&T knows they've got a huge problem and won't acknowledge as you've stated.

I'm also a direct-connect and the problems is becoming more frequent at least for myself and causing problems during transactions, meetings, etc.  I've quit even calling them as they are focused ont he AT&T TV and Internet now and don't think they are at all concerned with their U-Verse customers any longer.

Thank you so much for your input as I know I'm not crazy nor is any of the other folks that have been experiencing this same issues for as long as I have (1.5 yrs) and/or longer but it would be nice if AT&T owned up to the problem and worked to find a resolution since they continue to take our monthly payments for a service that does not give us 100%.

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8 Messages

1 year ago

I have this same issue with the service dropping out for a brief few seconds and it is enough to lose server connections for streaming, video calls, games, movies streams, etc... I have had techs out twice and both the Modem and Gateway/ONT? replaced. One tech eve re-spliced the physical connection in the box on the side of the house.

  This may sound weird, but it seems to happen most when there are days of temperature swings that go between mid/upper 60's to over 80. As the outside temp heats up during the mid-morning, this is when it starts to happen the most and then when it is cooling down in the evening. This would put it around 9:15am-10:30am and then in the range of 8:00pm-10:00pm. I can 'wiggle' the fiber-to-fiber connector outside and it performs for a longer time before the next interrupt. At this point, I believe it is failing because of a mechanical connection being impacted by temperature change. I know, sounds weird. In the winter, I have zero issues when it stays below 70. Spring/Fall are the worst and cooler summers.

  Anybody else happen to notice a temperature correlation and have a box on the outside of their house?(I think some are inside depending on year installed)

Edit: I should mention my service drops for all devices, both hardwired and Wifi.

(edited)

New Member

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10 Messages

1 year ago

Sounds exactly like mine and it’s been going on for months I’ve had two techs come out and nothing

New Member

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2 Messages

1 year ago

I have had the same issue for the past 3 months. It disconnects & reconnects multiple times a day. I got a new modem & have had technicians out twice & the issue continues. Very frustrating when you work from home. ATT needs to resolve this issue.

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12 Messages

1 year ago

I do not have the Fiber service but I've been experiencing this problem for over a year now and it seems that AT&T gives generic responses to everyone experiencing this problem yet the problems persist.  It's frustrating for them to tell me there's nothing showing wrong yet I continue losing connectivity during the most inopportune times, i.e.: filing out forms, zoom meetings, etc. all important items.  I have U-Verse and it seems that it's been thrown to the side in lieu of their new TV/Internet packages which is really sad.  Hope we all can get a fix really soon.

New Member

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1 Message

1 year ago

ATT u-verse customer and I have been having this issue since Summer 2020. Never prior to that. Spent dozens of hours on the line w support being told I “need to learn to understand” how internet is spread across devices. This happens at ALL times, even when no devices are in use. It’s out of control. I’m tired of paying for unreliable connection. My zoom calls drop, my smart TVs must be have factory network settings restored daily just to be able to re-connect. Broke out 2.4 and 5.0 wifi to distribute, nothing helps. Problem is now daily and I’m on hold yet again waiting for a supervisor who’s running the same reset steps Ive already done at least 10 times. Time for a (Edited per community guidelines) (Edited per community guidelines), they know they have a problem and refuse to fix yet I’m paying hundreds each month for cable/Internet. This is robbery! 

(edited)

New Member

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1 Message

1 year ago

OMG!!! And I thought this random disconnection from Internet is problem with my connection only. After going through this forum I think its more wider issue at the ATT side. Its not the bandwidth but the Intermittent drop in connection. I have ping plotter, and continuous pings running and I see 3 to 7 "request times out" during those service drops. Today they changed the fiber transceiver and changed the router before that. I am a network engineer myself. So I guess I will see it for few days then probably disconnect their service. I love the constant bandwidth but these drops/disconnects in service are creating problem during my office times, meetings and work.   

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