Internet has been on and off for the past month, and I've been without internet for the past 4 days
About a month ago, my internet began intermittently going on and off every 3-5 days. Down times have ranged from a couple hours all the way up to 4 days. Right now I am on about my 4th straight day without internet. I have put out upwards of 10 service calls and my issue still isn't resolved.
The third or fourth tech found out that squirrels have been chewing up the line, which he said was the cause of the outages. He called in for a line tech to repair the line. About a week later the internet goes out again. I call in a couple more techs. The first one says his tests show no issues because the internet came back up for the day. It goes down again, I call a tech again. This time this tech tells me that the number of service calls I've had to put in is concerning and he was going to bring it up to his manager to make sure it would be resolved. He inspects the line and the terminal, reviews his notes, and finds that the line techs haven't been actually resolving the issue, but have just been moving the line from port to port. He tells me he will make sure that the issue is resolved for good (something I've heard several times already). On that day, AT&T calls me to tell me that a line tech has been dispatched. My internet came back on, I see the line tech drive off. 2 hours later it turned back off and 4 days later, I still have no internet, I have not seen or heard from anyone other than my calls directly to AT&T.
I've called and chatted with customer support countless times and everyone just keeps telling me it will be "resolved in 24 hours" and provide me with no update and no estimate for restoration of service. It's been "24 hours" several times now. They say the ticket is open, but I haven't seen any techs. They also tell me they can't send anyone because the ticket is still open. I'm at a loss I don't know who else I can talk to to get my internet restored. It seems that myself and the other houses I share the terminal with have been forgotten.
What do I do?
I switched over to AT&T from Xfinity because of the lower cost and better speed and features....
1 year ago
Hey there bluey27 -- We want to help. Let's meet in a Direct Message on this. Pease check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
Aminah, AT&T Community Specialist