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hadley02's profile

New Member

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2 Messages

Saturday, March 18th, 2023 12:12 PM

Internet Down NINE DAYS - Neighborhood Outage - NO PROGRESS

Need help ASAP... my neighborhood has an outage for 9 days now. I have called customer service and tech department and they keep saying it should be fixed in 24 hours. 24 hours come and go and still nothing. This is crazy not having service for this long with no results. I work from home and need internet. No one can seem to help me. I am about to cancel my service.. Can someone direct me to a department that I can get some results ASAP.

Former Employee

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22.5K Messages

1 year ago

Zip code?

Any recent disasters that affecting large group of customers such as bombing, hurricane, tornado, ice storm, wild fire, etc.

In the above cases, restoring services to business accounts with SLA will take precedence over residential services.

If just neighborhood with all affected suggests major fiber damage, possibly from construction project… this may requiring digging needing local permits before project could begin. 

New Member

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2 Messages

1 year ago

33024 zip code

And  no major weather 

(edited)

Community Support

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232.8K Messages

1 year ago

We can check on the status of the outage that's impacting your service, hadley02.

 

We'll send you a Direct Message to gather your information. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

Former Employee

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22.5K Messages

1 year ago

https://www.att.com/outages/

shows an outage for your zip code 33024 affecting multiple blocks

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