For the mom who gives us everything - Mother's Day gifts that connects us.
Get superfast AT&T Fiber internet
Shirokuma's profile

New Member

 • 

17 Messages

Wednesday, January 25th, 2023 11:17 PM

Intermittent internet

I have been having internet drops almost everyday for months now. I was so bad, I texted with support and got a refurbished BGW-210 to replace my original BGW-210 Gateway. I asked for a BGW-320 but they would not give me one.

I received the refurbished model on Dec 6, 2022. I have been keeping a log of the date and time the internet drops when I am home. I can also see when the internet drops when I am not home as there are new tabs open on my browser showing "404 page not found". There is a new tab for every drop. Sometimes I will have 3-4 tabs open when I get home after a 12 hour shift at work.

My wife takes online classes and this affects her daily. Our TV is all streaming as we do not have cable. This has become a big enough problem where I have started looking for another ISP. 

I ordered a BGW-320 off of Amazon. If this does not help, then I know it is not the equipment and it will be time to leave AT&T.

ACE - Expert

 • 

35.1K Messages

1 year ago

This is a bit of a known problem that many are experiencing.  I haven't seen a definitive "we're fixing this from AT&T" but today I have heard that they're looking at it.  

One possible work around is to go to http://192.168.1.254 , click on the Home Network > IPv6 tab and turn IPv6 off.  Let us know if you try that and whether or not it seems to help.

New Member

 • 

17 Messages

1 year ago

@JefferMC 

Thank you for the help. Trying it now and I will let you know.

Dave

New Member

 • 

17 Messages

1 year ago

@JefferMC  That definitely helped for the 2 days I tried it. I received my BGW320 and have started using it.

ACE - Expert

 • 

35.1K Messages

1 year ago

Thank you very much for the update.

I would be interested in if the problem comes back, what version of the Firmware is in the 320 if the problem comes back, and whether or not IPv6 is turned on in the new Gateway.

New Member

 • 

17 Messages

1 year ago

@JefferMC  IPv6 is currently on. Below is the current info. If I have problems, I will post again.  Thank you for your help.

ACE - Expert

 • 

35.1K Messages

1 year ago

At present you are running an older version of the firmware.  AT&T will probably upgrade it overnight in the next few nights.

New Member

 • 

17 Messages

1 year ago

Do I need to do anything? I did not notify them of the switch.

New Member

 • 

17 Messages

1 year ago

You were absolutely right! 

ACE - Expert

 • 

35.1K Messages

1 year ago

Interesting.  Still not 3.20.x or the newest 4.x that a few people have seen.  Please continue to let us know what's happening.

New Member

 • 

17 Messages

1 year ago

Another update
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.