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Tow's profile

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Wednesday, January 18th, 2023 2:28 PM

How to replace broken ATT smart wi-fi extender under warranty

Purchased 11/18/2022, stopped working 12/29/2022, troubleshot with ATT tech support who determined it was the problem.  They could not replace it transferred me to ATT support who told me since I purchased it online on the ATT website I had to do it online.  Couldn’t find a way to accomplish it called back and after multiple attempts ATT support couldn’t do it as well? They put in a help ticket said try again in 7 days which I waited 14 days to try again without luck. I couldn’t be the first one with a broken device under warranty?

Former Employee

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22.3K Messages

1 year ago

I was not aware could purchase, only rental at $10 per month when ATT owns the device a replacement can be shipped and you need to return the original using FedEx or UPS.

SEVERAL years ago purchase was available on the older models for $49 each, 1 year warranty... after warranty you purchased another.

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