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jfh_ahl's profile

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Wed, Jul 20, 2022 10:21 PM

Green Blinking Power and BroadBand. Red Blinking Phone.

I have fiber internet only. No other services. My internet (wi-fi & wired) works fine. My router shows all lights blinking: green blinking power and broadband, red blinking phone. How can I resolve this issue and have my router accurately reflect my service status like it used to? That would be solid green power and broadband, no phone light. 

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ATTHelp

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200.1K Messages

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Let us help you fix the blinking lights on your gateway, jfh_ahl.

 

A good way to fix the lights is to restart the gateway. Unplug the power connection behind the gateway for ~15 seconds, plug it back in, and wait for the Broadband light to turn green.

 

If the lights are still blinking, try a factory reset. This will remove any custom settings you've added (new Wi-Fi password, port forwarding, static IP, etc.). Just locate the small red button and pinhole on the lower rear of the gateway and depress for ~15 seconds.

 

For more information on what the lights mean, read our guide on  gateway status lights. Select your gateway model from the drop-down menu to get the right chart.

 

Let us know if the lights continue to blink, and we'll determine what your next steps should be.

 

Aminah, AT&T Community Specialist

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