Contributor
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16 Messages
Gig Fiber is throttled to 948mbps
Our gig fiber service seems throttled to 948mbps download and upload at 1250mbps. Before AT&T came out with the other options I was getting 1250 up and down. Is there a reason why I have been throttled in this fashion now?
ATTHelp
Community Support
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210.3K Messages
5 months ago
Hey @flynhawaiian. We understand how important your internet service is, and we'll be happy to help with the internet speeds you're receiving.
In order for us to do this, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
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browndk26
ACE - Professor
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5K Messages
5 months ago
The Ethernet lan port of the gateway cannot attain 1 gig. 940 mbps is the upper limit of the port.
*Expected Speed of Internet 1000 and Internet 2000 reflect service delivered to the customer's location using a BGW320 Home Gateway connected directly to the AT&T Fiber network via a Fiber Jack and a SFP ONT with customer connectivity via the 5Gbps ethernet LAN port. Home routers connected via a 1Gbps WAN ethernet port and/or devices connected via a 1Gbps LAN ethernet port experience IP/Ethernet framing overhead limitations based on the restrictions of the 1Gbps ethernet port, resulting in an estimated max throughput of 940Mbps on download and upload speeds.
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flynhawaiian
Contributor
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16 Messages
5 months ago
Yeah it’s connected with the 5gb port. If you look above I’m getting 948 down but 1200+mbps upload. I have a full 5gb connection direct to the computer, using an Intel x550-t1.
Before the other speeds came out I was getting 1200+ download and upload.
(edited)
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Constructive
Former Employee
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30.7K Messages
5 months ago
internet providers always state UP TO speeds
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my thoughts
Employee
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20.1K Messages
5 months ago
Are your speeds testing from the gateway using the Smart Home Manager app? Or your connected device?
Fiber Internal speeds (gateway) should be a minimum of 90% of subscribed speed tier which means anything 900+ is passing speed for internet 1000.
Are you GPON, either white 010 ONT or if 320 gateway have the GREEN SFP plugged in?
GPON is provided on a 2.5G fiber connection to a splitter which has 32 connections. The more subscribers connected would expect a drop (managed?) compared to being one of the first on the splitter.
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flynhawaiian
Contributor
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16 Messages
5 months ago
I have a 10g connection to the gateway.
I am using the 5gb green connection with the 320. I don't think people are reading the post. I am getting 948mbps DOWNLOAD and 1200+mbps UPLOAD. I wouldn't receive the upload speeds if I was using the gig-e port.
I am legit being throttled, and do not understand why I am being throttled at a much lower speed. Is there someone in AT&T I can talk with about this issue. It was obviously an arbitrary number chosen so they could save bandwidth, and it's messed up that it is a lower than advertised speed.
(edited)
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browndk26
ACE - Professor
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5K Messages
5 months ago
AT&T doesn’t throttle. What speed plan are you?
What does 10g to gateway mean?
List all equipment in use and how connected.
(edited)
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flynhawaiian
Contributor
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16 Messages
5 months ago
Equipment would be irrelevant if the speeds received on the computer are 1200mbps upload but the download is 948mbps. Logic dictates the computer would be capable of achieving those speeds if it was receiving 1200mbps.
The equipment AT&T installed is providing me with a 10g connection to the gateway. The Nokia bgw320-505 is connected straight to a computer utilizing an Intel x550-t2 using cat8 wire with a distance of 10ft. It receives a 5gb connection direct from the gateway. As such, I cannot understand why I am being throttled.
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flynhawaiian
Contributor
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16 Messages
5 months ago
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my thoughts
Employee
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20.1K Messages
5 months ago
Still acceptable per ATT standards, loss is less than 10% of subscribed 1G speed.
https://www.att.com/legal/terms.HSIAAttTermsofService.html
1) AT&T Speed Tiers Page.
The current fixed broadband internet access speed tiers AT&T offers may be found on AT&T’s Speed Tier page at att.net/speedtiers, which identifies the "Expected Speeds" of the downstream and upstream rates at which your "Connection" (as those terms are defined below) transfers internet access data between the network interface device at your home, office, or apartment building to the point you connect to the AT&T network. Because many different factors can affect the performance of broadband internet access service delivered to a particular location or individual, AT&T does not guarantee specific performance levels for broadband internet access services. Instead, AT&T manages its network to provide overall median performance consistent with the Expected Speeds.
2) Defined Terms
a)"Connection." Because service performance varies on an end-to-end basis, the service capability speeds of AT&T are limited to, and measured between, the equipment utilized to provision your Internet Service at the fixed address or location you identified when ordering the Internet Service and a point on the AT&T network, sometimes referred to as the “Connection” or your “internet connection.” The Connection constitutes only one segment of the end-to-end transmission path connecting the end user to Internet Web sites or content providers.
b)"Expected Speeds." Because there are many factors which may impact the speed experienced by any particular internet user at any particular time (as described in more detail below), the “Expected Speed” represents an anticipated, theoretical speed of the Connection, based on network design and engineering, measured over time. At any moment in time, a particular observed speed will vary from the Expected Speed. However, AT&T manages its network toward an overall median speed consistent with the Expected Speed.
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