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Hoke24's profile



1 Message

Thursday, July 25th, 2019 7:40 PM


Firestick and Roku not connecting to Uverse Router



I disconnected my router this week to move furniture in my house.  When I plugged the router back in my Roku Streaming Sticks (3 total) and Firestick wouldn't connect to the internet. I tried doing a factory reset on all of them. I also reset my router and reentered the wifi password on all of them.  I even tried searching the internet for solutions. Unfortunately, I can't get any of them to connect to the internet. They say that they have a wifi connection but "no internet connection". The Roku gives me Error Code 009. 


I am also having problems getting my PlayStation to connect to internet as well. They all worked before I unplugged my router. 


Any suggestions?

Accepted Solution

Official Solution

Community Support


225.4K Messages

4 years ago

Hi @Hoke24,


We will be happy to help!

If you are staring at the Roku Error Code 009 it means that the device has successfully established connectivity with the router, but is not able to get on to the internet. This is also akin to Error code 14. Basically, your device is not recognizing the wireless signal for your preferred network and is displaying error messages such as ‘Unable to connect to wireless network’ or even the ‘Not connected to the internet’ message. Here's some helpful information on our website.  

Thank you for reaching out to AT&T's Community and Forums Team.


Lafayette, AT&T Community Specialist

New Member


3 Messages

5 months ago

This is the error I am having and the link provided has an error message too.  Can you please update the link?

ACE - Expert


26.8K Messages

5 months ago

Thread is 4 years and will be closed.

Please start a new thread with a bit more content.

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