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joshkotsis's profile

2 Messages

Saturday, September 23rd, 2023 10:39 PM

Fiber issues caused by technician

A technician was installing someone’s fiber at the community “fiber” box. The technician screwed something up with my service, as the “alarm” light in my fiber box went red indication damage or lack of light with my fiber cable. Instead of having that tech fix the issue he caused, I was told I had to wait for a separate tech to come in 3 days and fix it. All while the original tech was still sitting on the street. I can’t stand this company and it’s incompetence across the board. Always having issues. 

Former Employee

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22.5K Messages

9 months ago

Your other post stated box half open with wiring on ground from new install for neighbor….

The installer does not bury wiring but creates a ticket for a burial crew.

Box half open is either for drop wire lying on ground to the neighbor or to provide access to the burial crew as requires a tool to open the box.

This issue can be looked at when your tech arrives.

My suspicion is your drop was damaged, will need replacing.

It is also possible issue is at PFP with damage to fiber… a lot in small space have seen fiber break at the connector.

A tech would need to Ruby Red, place a red light, the fiber to check for breakage and / or use fiber meter to check distance. 

I have seen pedestals with (8) accounts, that is 8 fiber lines all buried near the entry way to the pedestal or hand hole if flat. A wire gets kinked or damaged can go unnoticed by installer for ground service. These are easier to see when coming from a pole 18 to 20 feet in the air.

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