Fiber Customers Having Trouble - Ports blocked?
Hi I am an IT technician and I am seeing multiple examples of my clients with AT&T Fiber internet service with STATIC IP having difficulties with certain services requiring non-standard ports. For example, I have one client that needs ports 13500 and 10000 forwarded to internal equipment. I have tried configuring several firewalls with the appropriate port forwards yet the ports remaining closed from the internet side. I have checked and double checked the internal equipment is listening -and- I have tried several different firewall boxes (both with the appropriate forwards in place). As far as I can tell, AT&T is simply not routing the traffic...?
I just got off the phone with AT&T "entry-level" support and got no-where... They kept trying to have me bypass my firewall and connect the equipment directly up to the AT&T modem which is not something I want to do. I want the equipment protected behind my firewall. This is the whole reason why these clients purchase STATIC IP.
Can someone shed some light on this?