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Ffjohn's profile

Visitor

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1 Message

Thu, Sep 8, 2022 6:44 PM

Fber optic junction box lid missing

The fber optic service line junction box in my front yard keeps floating away in heavy rains.  Needs new lock down installed.  Liability problem for ATT at the least,. Property damage case if lid blocks drain for storm water and flooding damages properties.   Cover in my yard is not the only one in the neighborhood with this problem.  Who to contact directly?  800 number is telephone (Edited per community guidelines)-- I'm getting tired of talking to India about DirecTV when sent there by your great system

ATTHelp

Community Support

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203.8K Messages

3 months ago

We appreciate you taking the time to bring this to our attention, @Ffjohn!

 

So that we can look into getting that junction box repaired, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

 

In the meantime, please have the following details ready to share in the DM:

  • Your full name
  • Your phone number
  • Address where the box is located

We look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

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