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Kylensavoie's profile

New Member


1 Message

Saturday, June 3rd, 2023 7:58 PM

Failed fiber self installment

I went to instal my AT&T fiber WiFi that I just got delivered to my house but there is no service box in my house to connect it to .  

Former Employee


22.5K Messages

1 year ago

If your sure need to call 800-288-2020 to schedule a tech appointment for missing connection.

To be able to perform a fiber self install the address had to have fiber internet previously.  Perhaps the last person removed the equipment when moving out or it is a less exposed location such as closet, basement, etc. 

If rental perhaps the jack and / or ONT was removed during cleaning / renovation. 

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