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RTA44's profile

New Member

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2 Messages

Tuesday, January 31st, 2023 11:40 AM

ethernet-connected device allocation shows pending

ethernet-connected device allocation shows pending, device requires static connection

Accepted Solution

New Member

 • 

2 Messages

1 year ago

To fix my prob, I went into my old router, re-connected prob device, and re-set device connection from private static to DHCP.  Then re-connected prob device to Wi-Fi Gateway.  Gateway then allocated a DHCP IP for my device, was then able to re-instate private static ("Fixed" IP) on Wi-Fi Gateway.

Official Solution

Community Support

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232.8K Messages

1 year ago

Let's get your device connected, @RTA44

 

First we recommend troubleshooting your gateway to make sure that's not the reason for your ethernet connection not working. 

 

You can fix many common internet issues by restarting your Wi-Fi gateway. Here’s how:

  1. Unplug the power cord from the back of your gateway or modem. If you have:
    • An internal battery backup, remove it.
    • DSL service, unplug your telephone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

You may also want to try using a different ethernet cord if you have one available. It's possible it could be defective.

 

If this doesn't help, please let us know! We may need to take a closer look at your service.

 

Raiden, AT&T Community Specialist 

Community Support

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232.8K Messages

1 year ago

Thank you for that update, @RTA44!

 

We're glad to hear that you were able to get this resolved on your own. Don't hesitate to reach back out if you ever need our assistance again. 

 

Thank you for visiting the AT&T Community Forums!


CalebP, AT&T Community Specialist 

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