Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Get superfast AT&T Fiber internet
cwerner83's profile

New Member

 • 

2 Messages

Thursday, March 9th, 2023 4:39 PM

Downgraded and forced to return BGW-320 for 210

Hi,

I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it.  Seems pretty silly and annoying when all I wanted was to save some $. Now they expect me to swap and reschedule a tech to re-install the on-wall ONT that was removed when I got the BGW-320.

Is this normal?

Accepted Solution

Official Solution

ACE - Expert

 • 

35.5K Messages

1 year ago

AT&T's order system is sending out BGW210s on fiber service change orders, even when the customer is upgrading from 1 to 2 Gbps.  It's a flaw in their order system that's been going on for months (I'm thinking over a year) and they seem powerless to fix it.  Return the BGW 210 to them, keep the BGW 320.

New Member

 • 

2 Messages

1 year ago

Thanks for reply - I did exactly that. I just hope they don't go and randomly charge me for not shipping the 320. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.