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Brintala's profile

New Member

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1 Message

Monday, March 7th, 2022 5:49 AM

Disconnected fiber optic

My dogs pulled my AT&T fiber optic cable out of the wall. How can I reconnect it?

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

2 years ago

You need a tech visit to fuse the fiber to a new connector. 

New Member

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1 Message

2 years ago

Does that cost or is it covered?

Former Employee

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22.4K Messages

2 years ago

Expect a $99 service call, will be up to the tech but generally any issues inside the home other than the gateway is billable.

New Member

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2 Messages

1 year ago

Same problem here only the cat's the culprit....  Could I not just seat the fiber back into the lc connector, snap it back into its housing, screw on the strain relief and be good?

Former Employee

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22.4K Messages

1 year ago

@hmoorex3 

There is a YouTube video on how...

As the fiber is broken off into the existing connector will need to make some purchases....

1) Some SC/APC ends estimare $5 to $6 each

2) fiber stripper, 3 hole

3) cleaver to cut fiber to predetermined length

Optional...

1) ruby red to check your connection

2) fiber meter to test strength of light

Or call and schedule a service appointment, 800-288-2020 most markets expect 3 to 5 days for repair.

New Member

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2 Messages

1 year ago

Good point.  Guess I forgot everything I learned about terminating fiber but hey, that was 34 years ago lol.  Tech scheduled for Thursday.

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